Customer Service Saddle Consultant

6 months ago


Peterborough, United Kingdom The Saddle Bank Full time

Join Our Team
The Saddle Bank is pleased to announce we have a vacancy opening for a Saddle Assistant/customer service assistant.
Flexible hours for the right person. ⁠
Monday-Friday. ⁠
From 8am until 5pm ⁠(Happy to flex the hours for the right person)

As a Saddle Assistant/Customer service assistant your role will be varied and will need to cover the needs of the business and could include;⁠
- Picking and Packing saddles and accessory orders.⁠
- Dealing with customer enquiries and saddle enquires over the phone.⁠
- Ensuring saddles are clean and up to standard before dispatch.⁠
- Maintaining the inbox to ensure all customers are responded to in a timely a prompt manner.⁠
- Running final inspections on saddles before dispatch.⁠
- Liasing with our courier to ensure all parcels reach their destination as well as dealing with any issues that may arise.⁠
- Unboxing incoming deliveries.⁠
- Checking in stock against delivery notes.⁠
- Preparing saddles for the website; cleaning, photographing, reporting on stock.⁠
- Adding saddles to the system and website.⁠
- Ensuring warehouse and downstairs work areas are kept clean and clear. ⁠
- Preparing boxes and organising packaging. ⁠
- Reordering packaging supplies, saddle cleaning products. ⁠
- Warehouse stock checks and inventory management. ⁠
- Admin/customer service tasks and ensuring all orders are dispatched. ⁠

Benefits;⁠
- Workplace pension⁠
- Team nights out⁠
- Payday Pizza⁠
- Staff discount⁠
- 28 days holiday per annum including bank holidays. ⁠
- Hardworking⁠
- Fun⁠
- Supportive team member⁠
- Reliable⁠
- Dedicated⁠
- Meticulous yet fast⁠
- Have a high attention to detail and excellent standards⁠
- Able to work in a fast pace environment ⁠

This role is based from The Saddle Bank HQ in Peterborough, Cambridgeshire. You must be able to get yourself to and from the job.⁠

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Peterborough, PE7 8FZ: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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