Customer Service Advisor

2 months ago

AshbyDeLaZouch, United Kingdom EV Cargo Full time

**THE ROLE**:
Customer Service Advisor

Our UK EV Cargo Solutions team are looking for enthusiastic and customer-focused individuals to join us as our Customer Service Advisor. You will become part of an exciting, fast-paced, customer orientated team with lots of opportunities for progression.

THE SALARY
Competitive based on experience.

REWARDS & BENEFITS
With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, employee recognition scheme, excellent pension scheme, life assurance and access to reward gateway.

SHIFT TIMES
The shift pattern for this role will be Monday to Friday (nine hour working day with a one hour lunch break). Your start time will be between 7am and 9am, and the finish time will be between 4pm and 6pm (depending on the needs of the client).

OFFICE BASED
This role will be based at our flagship office in Ashby-de-la-Zouch (LE65 1JR).

**KEY RESPONSIBILITES**:

- Main point of contact for customer and hauliers on a day to day basis.
- Monitoring delivery activity across a range of contracts.
- Compiling and distributing daily reports.
- All planned checks carried out for allotted contracts.
- Complete the issue log for any event affecting delivery.

**OUR IDEAL CANDIDATE WILL HAVE**:
Qualifications. Level 2 in English & Maths.

Experience. Previous administration experience. Previous customer service experience. Experience of Windows 10 in a business capacity. Knowledge of driver hours would be beneficial.
Communication. You will have excellent communication skills (spoken and written), an approachable attitude and a flexible approach to work.

Influence & Persuasion. A methodical and structured approach to problem solving.

Planning & Organisation You will be highly organised with high attention to detail, good at prioritising tasks and great team player. You will have the ability to stay calm under pressure and a methodical and thorough approach to work.

People & Self Development. If you are looking for a future career and progression within a growing company This really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business. You will have the ability to self-motivate, self-manage and work both autonomously and as part of a team.

ABOUT US
EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

“Let us be your employer of choice”

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