Customer Service Advisor

2 weeks ago

AshbyDeLaZouch, United Kingdom EV Cargo Full time

Customer Service Advisor | Full time | Office Based | Ashby de la Zouch

Working as part of the EV Cargo Solutions Commercial team you will be required to provide excellent customer service whilst managing customer expectations and ensuring repeat business and business growth alongside maximizing gross margin. As a member of the EV Cargo team you will be working with large-scale well-known customer brands and multiple hauliers across the UK.

**The role’s key responsibilities are**:

- Be the main point of contact with the customer for information sharing and issue resolution.
- Develop strong working relationships and trust with key contacts.
- Ensure cost and service compliance to internal and customer processes.
- Take ownership and responsibility from the initial order through to successful delivery.
- Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
- Responsible for compilation and distribution of relevant reports and KPI’s.

**What we need from you**:
Qualifications. Level 2 in English & Maths.

Experience. Previous customer service experience. Previous experience of working within a small team environment. Experience of Windows 10 in a business capacity.

Communication. Along with excellent customer service skills you will have good communication skills, spoken and written. You will have an excellent telephone manner. A team player with the ability to communicate effectively at all levels.

Influence & Persuasion. Excellent attention to detail. Administration skills. A self-starter. A methodical and structured approach to problem solving. A can do attitude with a flexible approach. An approachable and reliable attitude.

People & Self Development. A keen attitude towards self-development. If you are looking for a future career and progression within a growing company this really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business. You will have the ability to self-motivate, self-manage and work both autonomously and as part of a team.

**In return we will**:
**Support your development journey, help you grow you and offer**:

- A competitive salary depending on experience.
- Competitive Annual Leave.
- Reward Gateway - access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more
- Access to the Wellbeing Centre - providing education, support, and tools to help you live a healthier and happier life.
- Employee Recognition Scheme
- Excellent Pension Scheme & Life Assurance
- Health Care Cash Plan

About us
EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

Diversity and Inclusion
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

You must have the legal right to live and work in the United Kingdom.

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