Customer Service Advisor

4 weeks ago


AshbyDeLaZouch, United Kingdom Medic Mentor Full time

**JOB TITLE - **Customer Service Advisor

**SALARY - **Up to £22,000

**MAIN PURPOSE AND SCOPE OF THE JOB**
- Our aim is to support students with aspirations to enter into medical professions, supporting throughout to achieve high targets of exceptional students entering into the various medical schools.
- The administration department is a fundamental part of Medic Mentor, and responsible for ensuring the smooth running of support to our students and education staff.
- We are looking for an organised, enthusiastic, friendly, and hardworking individual who can support the administration department
- Occasional weekend working, with time off in lieu provided the following week

**POSITION IN ORGANISATION**

**Responsible For**:Ensuring all customer services work is carried out accurately and working to strict deadlines.

**DUTIES AND KEY RESPONSIBILITIES**
- Processing and acknowledging student/parent programme orders
- Recording attendance data, updating programme enrolment with new students and providing certificates of completion to students
- Customer service will be a large part of the role, speaking to parents, students, teachers, doctors, dentists, vets, scholarship students, as well as our volunteers. Confidence in communication will be essential
- Answering the phone and dealing with enquiries
- Participating in staff training and development (CPD)
- Working cooperatively as part of a close team
- Setting up and maintaining the student filing system
- Any other duties pertaining to this post

**SKILLS AND ABILITIES**
- Confident communicator with written and verbal communication
- Able to work proactively and effectively, planning workload to meet deadlines, but having the skills to work reactionary if required

**EXPERIENCE**
- This role will suit applicants with proven experience administration and/or customer service
- Experience with accurate data entry and administration is essential
- Proven ability to prioritise workloads, meet deadlines and work as part of a team

**KNOWLEDGE**

Be familiar with the concepts of confidentiality, data protection and the GDPR guidelines.

**PERSONAL ATTRIBUTES AND REQUIREMENTS**
- Be a good team worker demonstrating loyalty and commitment to the organisation and team members.
- Communicate professionally and clearly.
- Have evidence of Disclosure and Barring Service Scotland (DBS check), and experience around safeguarding policies and procedures

Administrative Duties:

- Scheduling
- Carrying out requests from management as needed
- Answering phone calls and transferring them as necessary

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: One location



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