Customer Service Advisor

2 weeks ago

AshbyDeLaZouch, United Kingdom EV Cargo Full time

**THE ROLE**:
Customer Service Advisor

Join us as our Customer Service Advisor (Maternity cover - 1 year) within our EV Cargo Solutions team.

THE SALARY
Competitive based on experience.

REWARDS & BENEFITS
With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, employee recognition scheme, excellent pension scheme, life assurance and access to reward gateway.

OFFICE BASED
This role will be 4-on/4-off (0600 - 1800) and based at our flagship office in Ashby-de-la-Zouch (LE65 1JR).

**KEY RESPONSIBILITES**:

- Be the main point of contact with the customer for day-to-day communication
- Develop strong working relationships and trust with key contacts
- Ensure compliance to KPI targets by taking a proactive approach to the role
- Take ownership and responsibility from the initial order through to successful delivery
- Proactively monitor all areas of key sensitivity
- Responsible for compilation and distribution of relevant reports and KPI’s
- Clear and concise record keeping of all issues and actions taken

**OUR IDEAL CANDIDATE WILL HAVE**:
Qualifications. A Level 2 in English & Maths.

Experience. Previous experience of working within a team environment. Previous customer service experience along with excellent customer service skills. Experience of Windows 10 in a business capacity. Knowledge of driver hours. Previous experience in transport logistics would be advantageous but not essential. Administration skills.

Communication. You will have excellent communication skills, spoken and written. An approachable attitude and a flexible approach to work. Excellent telephone manner.

Influence & Persuasion. A methodical and structured approach to problem solving.

People & Self Development. You will be highly organised with good attention to detail, good at prioritising tasks and great team player. You will have the ability to stay calm under pressure and a methodical and thorough approach to work.

ABOUT US
EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

“Let us be your employer of choice”

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