Customer Operations Executive

4 weeks ago


Luton Airport, United Kingdom easyJet Full time

**Customer Operations Executive (6-month FTC)**

You’ll be joining the Customer Service team and we are right at the heart of the holidays business. We look after our customers from when they book with us, right through to when they return home from their holiday. We ensure that if they have any issues, we’re quick to resolve them - meaning they’ll book with us again and tell their friends and family.

**What you’ll be doing**:
Do you want to help improve our customer experience, enjoy solving problems and have a positive and curious attitude? If so, this role is for you. You’ll be helping to support our customers experiencing pre-travel amendments to their holidays. Your responsibility will be helping to co-ordinate, deliver and proactively communicate all amendments which impact our customers before they go - with a particular focus on our hotel changes. You’ll work closely with the wider Customer team, balancing decisions between commercial and customer experience to find the right outcome for the business and customer.

**What you’ll bring to the team**:
You will have Experience in communicating with customers, have excellent written and verbal communication and people skills.

Be able to work with ambiguity and display strong judgement and the ability to learn systems quickly

Someone with an attentive to detail and commercial acumen

Strong stakeholder management skills with excellent Microsoft desktop skills

A person with salesforce and booking reservation systems experience is desirable but not essential

Demonstrable experience in a Customer Service environment.

**LOCATION & HOURS OF WORK**

This full-time, fixed-term role for 6 months and will be based in Luton and will be 40 hours per week. However, we work flexibly and support working from home typically 2-3 days per week. The role will be covering nine to five Monday to Friday however during peak periods there may be a requirement to move to a rota/shift pattern 8am - 8pm 7 days a week.

**What’s in it for you**:
In addition to your competitive base salary, you’ll qualify for our company wide bonus scheme which could see you earning up to an additional 20% on top of your base each year. We'll also contribute 5% towards your pension. You'll have access to a variety of share options (BAYE, SAYE, Performance Shares) and life assurance is 4 x your annual salary.

Aside from the financials, we offer an extensive suite of flexible benefits that you can opt in or out of, such as Medical Cover, Dental Cover, Green Car, and Cycle to Work Schemes.

On top of all of that, you’ll get excellent staff travel benefits which includes heavily discounted flights for you and your friends and family, free easyJet Plus membership, and annual vouchers for you to spend on an easyJet holiday

Working for one of Europe’s very best brands, you’ll be supported by a friendly team and be given great development opportunities. We're in the business of creating unforgettable experiences for our customers around the world, and the same applies for our people and their careers Working at easyJet holidays can take you anywhere... where do you want to go?

**How to apply**:
**_Who are easyJet holidays:_**

In 2019 we launched our brand new easyJet holidays business, with a mission to provide brilliant holiday experiences at unbeatable prices. We do this by combining easyJet’s flexible flight programme with handpicked hotels and best-in-class technology to provide hassle-free, personalised holidays. Soon after we launched, we faced the most unprecedented challenge in modern history - but we made bold decisions, took active measures, and emerged from the pandemic much stronger and far greater. Since then, we have;
**> **Launched our sustainability strategy, becoming the first major UK tour operator to offset the carbon emissions from its package holidays

**> **Doubled the size our team

**> **Been named one of the Best Workplaces in Travel

**> **Reached a milestone 1.1 million customers in our first full year of trading and

**> **Become the fastest growing UK tour operator

We’re an ambitious bunch and we don’t intend on stopping here. We want to lead the industry, making sustainable travel affordable and accessible to everyone and to do this we’re building remarkable teams with modern ways of working. That’s where you come in Join us as _Customer Operations Executive_ and help create brilliant holiday experiences for our customers.

LI-JB1 #LI-HYBRID

**Requirements of the Role**

LI-JB1 #LI-HYBRID



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