Social Media Customer Resolution Executive

2 weeks ago

Luton Airport, United Kingdom easyJet Full time

**Social Media Customer Resolution Executive - easyJet Holidays**

Since 2019, we’ve made it our mission to provide brilliant holidays at unbeatable prices - and our independent, start-up business has taken off fast.

Our easyJet holidays team has already made big strides. We’ve grown the company profitably, doubled the team size, built sustainable partnerships, were voted a Sunday Times ‘Best Places to Work’ in 2023, and won the medium-sized category for Best Workplaces in Travel for 2023.

Now we want to transform the package holiday industry even more and expand across Europe.

Our plans are ambitious, so you’ll need to be passionate about what we do, love tackling challenges and have ideas so big they’re classed as oversized baggage when you travel. We call this our Orange Spirit and it’s what you need to make dream holidays a reality.

This is your chance to provide a high-class service to our customers from the moment they arrive at one of our incredible beach or city destinations. You’ll be working in a fast-paced environment where you'll be providing customer care and finding solutions through digital platforms. You'll be part of our Customer Resolution team, and we're available for our customers 365 days a year.

This role is a rolling 4 on, 4 off shift pattern (08:00-20:00), with up to three days a week in our Luton office (near to Luton Airport), and the requirement to support at short notice during crisis.

**About the role & what you’ll be doing**:
The Social Media Customer Resolution Executive role sits within the Customer Experience team and we are right at the heart of the easyJet holidays business.

We look after our customers from when they start to think about booking a holiday with us, right through to when they return home from their holiday, designing communications, policies, processes and new initiatives to ensure they have an outstanding experience so they’ll book with us again and tell their friends and family.

You will report into our Social Media Team Leader, in addition to working closely with the other teams at easyJet holidays as well as our travel partners, including our destination management teams and hoteliers.

You’ll be responsible for responding to customer contact received through the easyJet holidays social media channels and contacting customers who provide negative reviews for easyJet holidays.

The role will look to investigate if and how we can resolve these issues to rebuild their trust with us. You’ll help us to identify what’s working and what needs to change and use this insight to work with the wider team to improve our customer experience.

This is an essential role which will look to provide customers with assistance and if necessary, win back and build trust in what can be a very public forum. You will be representing easyJet holidays and therefore need to be comfortable following our style guidelines and judging the appropriate tone for digital conversations.

**What you’ll bring to the team**:
You’ll need to be someone who enjoys solving problems, investigating cases and seeking solutions.

Due to the nature of this role, you’ll need to be a natural and proactive self-starter with a collaborative approach that avoids silos is crucial.

**What’s in it for you**:
In addition to your competitive base salary, you’ll qualify for our company wide bonus scheme which could see you earning up to an additional 20% on top of your base each year. We'll also contribute 5% towards your pension. You'll have access to a variety of share options (BAYE, SAYE, Performance Shares) and life assurance is 4 x your annual salary.

Aside from the financials, we offer an extensive suite of flexible benefits that you can opt in or out of, such as Medical Cover, Dental Cover, Green Car, and Cycle to Work Schemes.

On top of all of that, you’ll get excellent staff travel benefits which includes heavily discounted flights for you and your friends and family, free easyJet Plus membership, and annual vouchers for you to spend on an easyJet holiday

Working for one of Europe’s very best brands, you’ll be supported by a friendly team and be given great development opportunities. We're in the business of creating unforgettable experiences for our customers around the world, and the same applies for our people and their careers Working at easyJet holidays can take you anywhere... where do you want to go?

This is a Hybrid role working 3 days in the office and 2 at home.

**How to apply**:
LI-JB1#LI-HYBRID#ejholidays

**Requirements of the Role**

LI-JB1#LI-HYBRID#ejholidays

  • Customer Resolution Executive

    4 weeks ago

    Luton Airport, United Kingdom easyJet Full time

    **Customer Resolution Executive (6-month FTC)** You’ll be joining the Customer Service team and we are right at the heart of the holidays business. We look after our customers from when they book with us, right through to when they return home from their holiday. We ensure that if they have any issues, we’re quick to resolve them - meaning they’ll...

  • Social Media Executive

    4 weeks ago

    Luton, United Kingdom TUI Full time

    As Social Media Executive - Paid you will support on the planning, execution and reporting of paid social media campaigns across TUI UK’s social platforms. You will work closely with internal teams and external partners to create and amplify paid social media campaigns that increase awareness, consideration and bookings of TUI’s products and services....

  • Social Media Advisor

    3 weeks ago

    Luton, United Kingdom Whitbread Full time

    Hybrid/Office based, permanent role **Guest Relations Social Media Advisor** We are looking for high potential, social media professional to join our fast-paced existing Guest Relations team as a Social Media Advisor. You will be the voice of Premier Inn Hotels and Restaurants Guest Relations Department across various social media channels in providing...

  • Social Media Advisor

    7 days ago

    Luton, Luton, United Kingdom Whitbread Full time

    Hybrid/Office based, permanent roleGuest Relations Social Media AdvisorWe are looking for high potential, social media professional to join our fast-paced existing Guest Relations team as a Social Media Advisor. You will be the voice of Premier Inn Hotels and Restaurants Guest Relations Department across various social media channels in providing world class...

  • Social Media Executive

    1 week ago

    Luton, Luton, United Kingdom TUI Group Full time

    Luton, GB- Hybrid Fixed term Full Time 37.5ABOUT THE ROLE Managing our social media presence by crafting content for external recruitmentrelated marketing across our global Talent Acquisition team. Delivering on the global attraction strategy, recommending appropriate attraction channels for TUI needs for now and in the future. Producing and deploying an...

  • Social Media Executive Luton 2024

    1 month ago

    Luton, Luton, United Kingdom Tui Full time

    Join our Talent Acquisition team to help us attract great candidates by showcasing our culture and life within our business functions by sprinkling the fairy dust that encapsulates this across our digital channels, including social media and website. You have a gift for storytelling and know how to reach and engage job seekers today. You think strategically...

  • Social Media Executive Luton 2024

    1 week ago

    Luton, Luton, United Kingdom Tui Full time

    Join our Talent Acquisition team to help us attract great candidates by showcasing our culture and life within our business functions by sprinkling the fairy dust that encapsulates this across our digital channels, including social media and website. You have a gift for storytelling and know how to reach and engage job seekers today. You think strategically...

  • Social Media Manager

    1 week ago

    Luton, Luton, United Kingdom Zero Surplus Full time

    We are delighted to be working with one of the leading training and certification businesses, headquartered in Dunstable. Due to continued expansion and proactive social engagement, they now seek to employ a Social Media Manager to work on various social platforms, content creations (including video) and digital strategies across the business and brands....

  • Social Media Manager

    1 month ago

    Luton, United Kingdom Zero Surplus Full time

    We are delighted to be working with one of the leading training and certification businesses, headquartered in Dunstable. Due to continued expansion and proactive social engagement, they now seek to employ a Social Media Manager to work on various social platforms, content creations (including video) and digital strategies across the business and brands. ...

  • Social Media Manager

    1 month ago

    Luton, United Kingdom Zero Surplus Full time

    We are delighted to be working with one of the leading training and certification businesses, headquartered in Dunstable. Due to continued expansion and proactive social engagement, they now seek to employ a Social Media Manager to work on various social platforms, content creations (including video) and digital strategies across the business and brands. ...

  • Social Media Manager

    1 month ago

    Luton, United Kingdom Zero Surplus Full time

    We are delighted to be working with one of the leading training and certification businesses, headquartered in Dunstable. Due to continued expansion and proactive social engagement, they now seek to employ a Social Media Manager to work on various social platforms, content creations (including video) and digital strategies across the business and brands. ...

  • Social Media Manager

    1 month ago

    Luton, United Kingdom Zero Surplus Full time

    We are delighted to be working with one of the leading training and certification businesses, headquartered in Dunstable. Due to continued expansion and proactive social engagement, they now seek to employ a Social Media Manager to work on various social platforms, content creations (including video) and digital strategies across the business and...

  • Social Media Manager

    1 week ago

    Luton, Luton, United Kingdom Armstrong Lloyd - Marketing Recruitment Full time

    Social Media Manager Position at Armstrong Lloyd Armstrong Lloyd is a reputable company offering top-notch services to the construction industry. This job opportunity provides a chance to work in a dynamic marketing/communications team, allowing room for growth and taking ownership of your role. The position is hybrid, requiring one day per week in the...

  • Social Media Manager

    1 week ago

    Luton, Luton, United Kingdom Zero Surplus Full time

    We are delighted to be working with one of the leading training and certification businesses, headquartered in Dunstable. Due to continued expansion and proactive social engagement, they now seek to employ a Social Media Manager to work on various social platforms, content creations (including video) and digital strategies across the business and brands....

  • Social Media Specialist

    1 week ago

    London / Gatwick Airport, United Kingdom Nestle Full time

    Position SnapshotCompany name: Nestlé UK&IJob title: Social Media Specialist - 12 month FTCLocation: Gatwick, West Sussex (Hybrid working)Salary up to £36,800 depending on experience + potential bonus + excellent benefitsThis is a full-time temporary opportunity, but we are always open to discuss individual's flexible working needs so please speak to us...

  • Social Media Executive

    3 weeks ago

    Luton, United Kingdom TUI Group Full time

    Luton, GB- - 127272- - Hybrid- - Fixed term- - Full Time- - 37.5**ABOUT THE ROLE** - Managing our social media presence by crafting content for external recruitment-related marketing across our global Talent Acquisition team. - Delivering on the global attraction strategy, recommending appropriate attraction channels for TUI needs for now and in the...

  • Customer Safety Executive

    4 weeks ago

    Luton Airport, United Kingdom easyJet Full time

    With greater volume of customers, hotels, products and source markets, we are looking for energetic and organised executives to support a range of the departmental activities. These will be multi skilled roles and have contact with internal departments and external partners on everything from safety and security, risk and compliance, quality and standards,...

  • Customer Safety Executive

    1 day ago

    Luton Airport, United Kingdom easyJet Full time

    With greater volume of customers, hotels, products and source markets, we are looking for energetic and organised executives to support a range of the departmental activities. These will be multi skilled roles and have contact with internal departments and external partners on everything from safety and security, risk and compliance, quality and standards,...

  • Customer Safety Executive

    4 weeks ago

    Luton Airport, United Kingdom easyJet Full time

    **easyJet holidays Customer Safety Executive** **Where you’ll be working**: With greater volume of customers, hotels, products and source markets, we are looking for energetic and organised executives to support a range of the departmental activities. These will be multi skilled roles and have contact with internal departments and external partners on...

  • Customer Safety Executive

    1 week ago

    Luton Airport, United Kingdom easyJet Full time

    easyJet holidays Customer Safety ExecutiveWhere you'll be working:With greater volume of customers, hotels, products and source markets, we are looking for energetic and organised executives to support a range of the departmental activities. These will be multi skilled roles and have contact with internal departments and external partners on everything from...