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Social Media Advisor

3 months ago

Luton, Luton, United Kingdom Whitbread Full time
Hybrid/Office based, permanent role

Guest Relations Social Media Advisor


We are looking for high potential, social media professional to join our fast-paced existing Guest Relations team as a Social Media Advisor.

You will be the voice of Premier Inn Hotels and Restaurants Guest Relations Department across various social media channels in providing world class service to our guests.


If you are a resilient, customer focussed person who loves to engage with people, and resolve issues with experience on social media platforms, then we would like to hear from you.


Reports to:
Guest Relations Social Media Team Manager

Contract:
Full-Time, Permanent

Grade:
S11

Hybrid/Office based

Location:
Chiswell Court, Dunstable

What we need from you:

  • Demonstrated mastery of English grammar.
  • Proven ability to remain composed, confident, and wellinformed under pressure.
  • High standards in both verbal and written communication.
  • Proficient in data capture and administration.
  • Strong listening skills.
  • Previous experience handling social media platforms such as Facebook, Twitter, and TripAdvisor.
  • Exceptional attention to detail.
  • Adept at resolving complaints effectively.
  • Goaloriented and thrive in a targetdriven environment.

What you'll be doing:

  • Delivering exceptional levels of customer service through social media platforms
  • Working collaboratively with team members and other departments to ensure a firsttime resolution
  • Being accountable for the provision of excellent online reputation management when dealing with customers on social platforms, ensuring social media response guidelines are always adhered to
  • Providing insight on guest contact trends to inform future marketing campaigns or strategic changes
  • Being able to multitask
  • Working towards KPI's

In return for your commitment, we've got some great benefits to offer:

  • A collaborative work culture that focuses on supporting your success
  • A flexible working policy you can rely on
  • Individual BUPA healthcare
  • Optional contributory pension matched up to 10%
  • Up to 25% discount off our brands
  • Pensions scheme
  • Performance bonus scheme


Join our vibrant community Premier Inn spans 1,200 hotels and restaurants across the UK, Germany, and the UAE, but we're more than our locations.

We're a team of 35,000 individuals dedicated to crafting memorable experiences every day.

From sourcing the nation's favourite breakfast to ensuring a great night's sleep, we're committed to excellence.

As we prepare for new openings and revamp our online presence, we stay focused on the details that keep our guests coming back.


Whether we're your trusted choice for business trips or the venue for your special celebrations, Premier Inn is a constant in a changing world.

We invite you to join us, bringing your energy, ideas, and sense of fun. Our doors are open, and our brands await your unique contribution.


Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us.

Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.