Scheduler

7 months ago


Warrington, United Kingdom Pennington Choices Ltd Full time

**The role**:
The ultimate purpose of the Planner / Scheduler role is to plan, schedule and deploy all field-base operations.

As part of the multi-skilled planning, scheduling and dispatch (PS&D) team, the job holder will follow the appropriate processes to ensure that field-base operatives are attending and completing as many work orders as is practical - both in respect of compliance (client/contract response times being met) and also quality (sufficient time is allowed for works order completion).

Field-based operatives work nationwide and for a variety of clients and include directly employed operatives and subcontracted associates. Schedulers within the PS&D team will book as many appointments as is possible to support the delivery of asbestos surveys, gas and electrical audits, energy performance assessments and stock condition surveys.

**Responsibilities include**:

- Scheduling responsive and planned appointments for field-based operatives across the business - being conversant utilising multiple works management systems
- Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments
- Liaising with, and directing, field-based operatives
- Sharing ideas and insight in order to continually improve the PS&D function including increasing appointments made, appointments kept and properties accessed
- Understanding of each contract’s response times and service level agreements (SLAs)
- Identifying and escalating early warnings for risk to response times/SLAs, productivity outputs and process - Understanding the difference between planned and responsive works and the differing approach to each in order to manage demand and minimise cost.

Pennington Choices are an equal opportunities employer.


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