Meter Reading Scheduler

4 months ago

Warrington, United Kingdom United Utilities Full time

We have a great development opportunity for a Meter Reading Scheduler. You will schedule/jeopardy manage appointed and non-appointed meter reads across the whole of the North West. This will include physical and passive meter reading for Domestic and Non-Household reads and appointment management for off-cycle reads and supply checks.

**Job Accountabilities**:

- Ownership of schedule for all meter reading and related activity both cyclic and off cycle
- Schedule and manage jeopardy for planned and reactive work to ensure all reading activity is undertaken to agreed read windows and off cycle activity including appointments are met
- Manage the schedule in line with the scheduling core principles
- Monitor and manage appointments to ensure GSS failures are avoided and customer satisfaction is achieved
- Liaison with field Team managers establish a strong working relationship to ensure scheduling and resourcing are optimised to support the efficient delivery
- Identify opportunities to improve performance
- Preserve flexibility across areas
- Maintain a deliverable schedule escalating issues as appropriate to ensure management and customers (internal and external) are informed and scheduled activity is achieved
- Develop an excellent understanding of the Temetra Meter Data Management System and its tools to support scheduling activity

**Knowledge and Skills**:

- Educated to at least GCSE level (including ‘C’ or above passes in English and Mathematics)
- Demonstrate knowledge of regulatory customer service standards
- Demonstrate knowledge of operational planning and management of activities
- Sound knowledge of the escalation process
- Possess knowledge of the relationship between meter reading / estimating / billing areas
- Excellent communication skills, ability to dynamically re-plan in a live environment and communicate changes
- A high degree of social skills for working in a customer orientated environment.
- Previous customer contact experience (face to face, phone or internal customers)
- Develop a high level of competence in the use of Temetra and its scheduling tools

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