Patient Pathway Officer

3 months ago


Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

Here is an exciting opportunity to join our therapies team as a Patient Pathway Officer for our staff health and wellbeing physiotherapy service.

The role will include being the first point of contact for the service, booking of all therapy appointments, reception cover and administrative duties. The role will also include dealing with queries face to face and over the telephone in a sensitive manner. The role will also include cross cover for senior members of the team.

You will often be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels.
- Experience in working in a patient / customer facing role.
- Excellent telephone manner.
- Attention to detail.
- Work accurately and calmly under pressure.
- High level of computer literacy.
- SystmOne / EPR knowledge.
- To be able to multi-task.
- Excellent timekeeping.
- Flexibility to cover colleague absence
- Flexibility to change days / hours if needed.

The role will cover all areas across Therapy services.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

For full details about this varied and rewarding role, please see attached job description.

Please note that this role may close early dependent on number of applicants received.



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