Patient Pathway Assistant/receptionist

4 months ago


Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

We are looking for a organised self-starter to provide efficient administration and reception cover to our Pulmonary Department at Basildon Hospital.

If you're a people person this role could be the right fit for you as you'll be the first point of contact for our Pulmonary and Ventilation patients.

You'll also provide administration support and liaise with departments across the Trust, general practitioners, patients, relatives and visitors, resolving queries as appropriate.

So if you are sociable, dynamic and pride yourself on your communication skills, we'd like to hear form you today.

In your role you will be the first point of contact for patients, visitors and general members of the public, offering a polite and helpful response when dealing with any enquiry and ensuring sensitivity and awareness of individual needs and will need to maintain relevant computerised systems to ensure patient episodes are recorded accurately and promptly, ensuringpatients are contacted prior to their appointment to confirm their attendance and alert coordinator to any available slots.

You will open and action all incoming post for the Respiratory Department, to be able to use EPR and MS Outlook, to ensure the day to day filing of reports and results is in accordance with Trust guidelines.and thatall relevant patient information is available for the individual conducting of their test.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Are you ready to support the Pulmonary Department in providing a high quality customer focused service to patients and stakeholders by acting as the first point of contact to patients and visitors to the department, fielding enquires and providing general administrative support then please apply.

Please see the attached JD for further details of this exciting role.



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