Patient Pathway Officer

6 months ago


Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

We have an opportunity for an administrator to join our outgoing and friendly Outpatients Team working for the Central Booking Team dealing with new appointment bookings and clinic cancellations.

Your very busy role will be to fully support all specialties in the efficient setup and running of clinics, following the 'Referral to Treatment' 18-week pathway national target requiring attention to detail ensuring patients appointments are booked correctly.

The team, working in an open office environment, is made up of 10 Booking staff, 5 Call Center staff and 5 2-week wait cancer referral staff, with a Team Leader to oversee the team's workload

This is an office-based role and does not require any working from home.

Your role will be to develop an excellent understanding of the Electronic Referral System, to be able to register patients using the Electronic Patient Record System, add referrals to the EPR system and book appointments and to be responsible for Cancelling clinics and rebooking patient's appointments ensuring patients are made aware either by telephone if short notice or by letter.

Your role requires you to have a good understanding of clinic codes and specialties, to understand booking rules in line with the 18-week Referral to Treatment target, understand the triage process within e-RS and enable competent bookings to either Community or Secondary Care providers and to be able to priorities workload and escalate issues effectively with stakeholders.

You will need to be confident to be able to liaise with external providers and internal management and in sharing skills and knowledge with team members to be aware of and follow the Trust Policy on keeping personal data secure, to comply with the Trust’s Elective Access Policy, and actively encourage compliance from other and template change requests and restructuring of clinics

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 17,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Please see attached a full job description setting out the details of the role and responsibilities.



  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    We are seeking a reliable and enthusiastic person to join the Endocrinology team as a Patient Pathway Officer. We are a busy, friendly, supportive team and are looking for excellent communicators, who are able to demonstrate and promote high levels of patient care. Experience in using the following hospital administration systems is preferred but training...


  • Basildon, United Kingdom Mid And South Essex Nhs Foundation Trust Full time

    Job summary Our Basildon Endoscopy service has a wonderful opportunity has arisen to join us as a Patient Pathway Officer.You will be dealing directly with members of the public as well as hospital staff and will deal with highly sensitive and confidential patient information.Your hours will be 7 days a week ranging from 8am-6pm and will work within a...


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    We are seeking a reliable, enthusiastic person to join the Dermatology team as a Patient Pathway Officer. We are a busy, friendly, supportive team based in our own purpose built Dermatology We are looking for excellent communicators, who are able to demonstrate and promote high levels of customer care. Experience in using the following hospital...


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    We have a wonderful opportunity to join our friendly, inclusive team here in neurology as our Patient Pathway Coordinator. Your role will be to provide administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include...


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    An exciting opportunity has risen to work within paediatrics to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs. You will provide administrative support to all clinical staff within the clinical area including; consultants, Nurse...


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Are you ready to deal directly with members of the public and highly sensitive and confidential patient information, then we want to hear from you? Please see the attached JD for further details of this exciting role.


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Thank you for your interest in the position of Patient Pathway Assistant, please take time to read the job description and person specification attached. We are looking for an individual with experience and proven skills in reception work, administration and telephone appointment center's. The role will include performing specialised reception cover,...

  • Teaching Assistant

    6 months ago


    Basildon, United Kingdom Pathway Education Full time

    **Role: SEND Teaching Assistant** **Location: Basildon, Essex** **Pay rate: £85 per day (temp to perm contract)** **We do not offer relocation or sponsorship opportunities with this role!** **Benefits of working at the school**: - **A rewarding faced paced and flexible working day.**: - **A temp to perm contract at the school.**: - **A supportive...


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Are you looking to support and facilitate the smooth running of the patient journey, then we want to hear from you? Please see the attached the job description/personal specification for further details of this exciting role.


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    We're looking for an experienced coordinator to join our private patient unit and be a part of a multi-skilled team who provide the management of patients undergoing private patient activity, including outpatients, diagnostics, and inpatient care across a wide range of specialties. Our care is consultant led and the executive management team play a central...


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Monitor demand and wait times, identify potential breaches and escalate to Dermatology coordinators. Action appointments, entering details onto EPR as required, using initiative to ensure appointments meet diagnostic targets.


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include Receptionist Booking appointments Answering the telephone Calling patients to book appointments Maintaining an appointment scheduling list Dealing with Doctors from other departments


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    You will be responsible for providing efficient and effective patient pathway co-ordination for suspected cancer referrals, ensuring New Appointments are booked within 7 days where possible, escalating capacity issues to avoid delays, uploading patient information on the Cancer Register, and coordination of patients referrals for triage and uploading onto...


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Candidate expectations and job responsibilities are outlined in the job description attached to the advert. We look forward to your application.


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Are you looking for an administrative role where you can ensure that a consistent and effective administration service is maintained, then we want to hear from you. Please see the attached JD for further details of this fantastic role. We look forward to your application.


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Are you ready to join our team and really make a difference, then we want to hear from you? Please see the attached JD for further details of this exciting role.


  • Basildon, United Kingdom Linnaeus Full time

    Southfields Veterinary Specialists are currently recruiting talented Night Patient Care Assistants to support our team of highly skilled specialists, residents, interns, nurses, trainee nurses and veterinary nursing assistants. You will work both independently and as part of a team to support the provision of inpatient and emergency care to patients from...

  • Clerical Officer

    4 weeks ago


    Basildon, United Kingdom Mid And South Essex Nhs Foundation Trust Full time

    Job summary Do you want to put your clerical skills to good use in a role where you can really make 'the' difference to our patents and staff, come join our supportive and friendly 'ED Family'?Our Emergency Department are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as an...

  • Rtt Team Leader

    6 months ago


    Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    We are looking for a friendly and enthusiastic RTT Team Leader to join our Team. The Validation team are responsible for ensuring that the timeline data for patients on the waiting lists (RTT and non RTT, Planned and open referrals) is accurate and appropriately reflects the patients’ current position on the pathway. This role requires liaison with...


  • Basildon, United Kingdom Southfields Veterinary Specialists Full time

    Location: - Cranes Point, Gardiners Lane South, Basildon, Essex- Hours: - Part time- Practice: - Southfields Veterinary Specialists- Salary: - £22,500 per annum, Salary up toSouthfields Veterinary Specialists are currently recruiting talented Night Patient Care Assistants to support our team of highly skilled specialists, residents, interns, nurses,...