Technical Helpdesk Manager
2 days ago
**Technical Helpdesk Manager (Fire & Security Solutions)**
**SW London**
**£46,000 plus £5200 Bonus, plus commission potential £2k pa + smart phone, laptop Expenses and company credit card**
**_Due to expansion and internal promotion this is an exciting opportunity for an experienced Operations Executive supporting the Operations Manager who sits on the senior management team to move into this newly created role._**
**The role is extremely varied and covers areas like;**
- **Customer relations**:
- **IT & Technology**(This will be a big part at the start of the role)
Overseeing and administer the integration of the new CRM system into the organisation
Engage with IT support relating to the integration with day-to-day issues
Monitor the quality of service provided
Manage the provision of IT equipment to the staff
- **Process Management**:
- **Contract Retention**:
- **Team management of 3 administration staff currently**:
- **Sub-contractor Management**:
- **Management Information & Reporting**:
- **Industry accreditations**
- Worked in a similar role preferable in either an engineering industry, construction, safety or any other industry that is project installations based
- Have exceptional organisational skills
- Knowledgeable in creating and improving services and delivery for corporate and global clients
- A multitasker and hand on happy to step in
- Excellent client relationship skills
- Confident in their ability and understand the nature of projects and contractors
- Professional commercial approach
- Want to make a difference
**Contact Mary Knock for more information on
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