Msk Physiotherapy Administration Assistant

1 week ago


Brighouse, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

Main Tasks booking office Completing the referral to treatment process for patients accessing MSK physiotherapy outpatients including; registering referrals, contacting patients to opt in via telephone or letter booking new and follow up appointments via telephone on systmone and Electronic Patient Record. discharging patients who do not opt in or who DNA first appointments. Dealing with telephone, written or electronic enquires from external and internal sources as appropriate. Contacting patients to cancel or change and re book appointments when requested by staff due to MSK Physio initiated cancellation.

Ensure communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic issues. To change/reduce/cancel clinics as requested by divisions under the direction of the Coordinator or Supervisor as directed. To participate in training as necessary to ensure delivery of a quality customer focussed service. To be responsible for the booking of MSK Physiotherapy appointments using the SystmOne and Electronic Patient Record systems, to manage and book/ rebook outpatient appointments booked via Choose and Book.

To be aware of outpatient MSK physio waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet with the 18 week referral to treatment pathways. To assist the Coordinator/Supervisor with the training of new staff members as part of their Induction Programme, and to shadow and mentor new starters during their training period, to continue to share good practice and process within the Team. Communicate with all departments within the MSK physiotherapy department to ensure a complete, effective and efficient patient focussed MSK physiotherapy service. Work flexibly between departments as required.

Ensure confidentiality is maintained at all times. Assist Coordinator and Supervisor in training new staff members as part of their induction programme. Participating in training as necessary to ensure delivery of a quality customer focussed service Ensure that Calderdale and Huddersfield NHS trust policies and regulations are followed. Be responsible for highlighting any health & safety issues to the Supervisor.

Any other duties within the scope of the grade to be undertaken with the discretion of the Coordinator and Supervisor. Ensure colleagues know where you are during working hours. To be responsible for contacting the appropriate personnel to issue walking aids to patients sent down from A&E and Orthopaedic clinics, any associated admin. To maintain an appropriate stock of patient information leaflets and other paperwork used in the treatment of patients.

Liaise closely with clinical leads to ensure an adequate stock control is held. Stock is ordered as appropriate and a rotation system is used such that stock does not go out of date. Clerical To act as frontline contact for all patients and staff contacting the MSK physiotherapy department, greeting all patients and staff in a warm, friendly and helpful manner. To answer the telephone in a timely and courteous manner ensuring all messages left on answerphones are dealt with quickly.

Dealing with telephone and written enquiries. To be responsible for the correct filing and processing of treatment notes and medical notes. Ensuring all patient identification information is correct on written notes and electronic systems, and amending accordingly. Responsible for booking transport for patients as necessary and notifying the transport department of any changes/cancellations.

Work closely with the Coordinator/Supervisor to ensure all late cancellations slots are utilised. Liaise with MSK Physiotherapy staff to inform them of extra/changed patients added to clinics at short notice. To ensure that at all times excellent administrative and organisational processes are adhered to within the departments. To be responsible for the upkeep of the treatment areas, the MSK physiotherapy admin areas and patient areas, ensuring there are clean and tidy at all times.



  • Brighouse, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

    The post holder would be trained in all areas of MSK Physiotherapy Administrative tasks, therefore flexibility is an important component of the post. This includes working within the MSK Physiotherapy booking office dealing with the front end of the MSK Physiotherapy service registering referrals and dealing with the appointment system and working within the...


  • Brighouse, United Kingdom Peritus Health Management Full time

    **Main Purpose of the Job** To digitalise clinical records and support the administration team. **Reporting to**: Clinical Director **Main Duties and Responsibilities**: **Admin Support** 1. Ensuring the accurate scanning and storing of medical records in accordance with the medico-legal guidance and company policy, including sorting new customer...

  • Service Administrator

    3 weeks ago


    Brighouse, United Kingdom Auto Skills UK Full time

    SERVICE ADMINISTRATOR Basic: £30,000pa   Experience in the Automotive industry is essential,   Service / Warranty Administrator Basic Salary: £30,000pa Working Hours: Monday-Friday - 08:00-17:30 (One Saturday Morning end of month to 12 midday) Location: Brighouse An experienced administrator is wanted on a full time basis, with prior...

  • Service Administrator

    Found in: Talent UK 2A C2 - 6 days ago


    Brighouse, United Kingdom Auto Skills UK Full time

    SERVICE ADMINISTRATOR Basic: £30,000pa   Experience in the Automotive industry is essential,   Service / Warranty Administrator Basic Salary: £30,000pa Working Hours: Monday-Friday - 08:00-17:30 (One Saturday Morning end of month to 12 midday) Location: Brighouse An experienced administrator is wanted on a full time basis, with prior automotive/road...

  • Service Administrator

    Found in: Whatjobs ES C2 - 7 days ago


    Brighouse, United Kingdom Auto Skills UK Full time

    SERVICE ADMINISTRATOR Basic: £30,000pa   Experience in the Automotive industry is essential,   Service / Warranty Administrator Basic Salary: £30,000pa Working Hours: Monday-Friday - 08:00-17:30 (One Saturday Morning end of month to 12 midday) Location: Brighouse An experienced administrator is wanted on a full time basis, with prior automotive/road...

  • Admin Assistant

    1 week ago


    Brighouse, United Kingdom Bridge of Hope Full time

    ** The Recruitment Co are recruiting for an Administration Assistant on a full time permanent basis to work for our ever growing client in Brighouse.** **Hours**:Tuesday to Friday 8.30am to 4.30pm plus 2 Saturdays a month. **Salary**:£21,500 per annum **Duties**: The duties will be varied, but it is mainly on the banking and purchasing side. Knowledge of...

  • Temporary Administrator

    Found in: beBee jobs GB - 1 week ago


    Brighouse, Calderdale, United Kingdom ARC Recruitment Full time

    I am looking for an Administrator to join my clients' team on a long-term temporary basis. The ideal candidate will have an excellent telephone manner, strong data entry skills, and exceptional organisation abilities. Responsibilities: Answer and direct phone calls in a professional and courteous manner Perform data entry tasks accurately and efficiently...

  • Temporary Administrator

    Found in: beBee S GB - 1 week ago


    Brighouse, United Kingdom ARC Recruitment Full time

    I am looking for an Administrator to join my clients' team on a long-term temporary basis. The ideal candidate will have an excellent telephone manner, strong data entry skills, and exceptional organisation abilities. Responsibilities: - Answer and direct phone calls in a professional and courteous manner - Perform data entry tasks accurately and efficiently...


  • Brighouse, United Kingdom BCA Full time

    We are looking for reliable, passionate, and professional individuals who want to join the BCA family! **Job Title: Customer Service Assistant** **Location: BCA Brighouse** **Salary: £23,151 per annum** **Working Hours: 40 hours a week Monday to Friday 08:30-17:30 (Saturday working required on a rota basis, discussed at Interview)** **Who are...


  • Brighouse, United Kingdom Care Connection Partners West Yorkshire Ltd Full time

    **About us** We are professional, customer-centric, engaging, and our goal is to be a healthcare recruitment service that can make a real difference by supporting Managers with reassuring staff replacements/cover for short & long-term shifts using a partnering approach. We are a local service, happy to provide bespoke solutions if needed. We are looking...


  • Brighouse, United Kingdom Overgate Hospice Full time

    Charity Shop Assistant Brighouse Retail & Boutique Salary Scale £22,308 Full Time Equivalent Grade OHS8 Hours 15 hours per week - Saturdays & Sundays - hourly rate £11.44 Responsible to Shop Manager Accountable to Area Manager - Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the...


  • Brighouse, United Kingdom Vivify Venues Full time

    This role comprises **evenings, weekends**, and **school holiday **camps**!** **Contract Type**:part time, 0 (zero) hours, permanent **Job Purpose**: To welcome our Hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy their visits. **Report to**:Regional Operations...


  • Brighouse, United Kingdom Overgate Hospice Full time

    Charity Shop Assistant Brighouse Furniture Salary £22,308 Full time equivalent Grade OHS8 Hours 7 hours per week - Sundays 9.30am to 4.30pm - hourly rate £11.44 Responsible to Shop Manager Accountable to Area Manage_r_ - Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best...


  • Brighouse, United Kingdom Overgate Hospice Full time

    **Charity Shop Assistant** **Brighouse Retail & Boutique** Salary £22,308 full time equivalent Grade OHS8 Hours 7 hours per week - Sunday 9.30am to 4.30pm Responsible to Shop Manager Accountable to Area Manager - Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible...


  • Brighouse, United Kingdom Overgate Hospice Full time

    **Charity Shop Assistant** **Brighouse Little Stars** Salary £22,308 Full Time Equivalent Hours 7 hours per week - Sundays 9.30am to 4.30pm - hourly rate £11.44 Responsible to Shop Manager Accountable to Area Manager - Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible...

  • Data Entry Operator

    2 days ago


    Brighouse, United Kingdom Materials Testing Laboratory Full time

    Data Entry Clerk An independent materials testing Laboratory based in West Yorkshire. We are seeking to add a Data Entry Assistant to our busy, friendly team in Brighouse to play an important role in ensuring our technical testing data is accurately processed. We provide training so you will be confident in our systems and processes and be able to identify...


  • Brighouse, United Kingdom PRECEDO HEALTHCARE SERVICES LIMITED Full time

    We are looking to hire a full time Complex Care Nurse (RGN) to work across the West Yorkshire region, based out of our office in Brighouse, Calderdale. Primarily Mon-Fri working, but this role will require some weekend work (planned in advance) in orderto accommodate our clients’ needs and schedules. Our service supports adults who live in their own homes...


  • Brighouse, United Kingdom Medequip Assistive Technology Ltd Full time

    Medequip Assistive Technology Ltd is a dynamic company which is part of a privately owned group with an annual turnover in excess of £170m. Medequip supplies ‘Homecare Medical Equipment’ into the community on behalf of NHS Trusts and Social Services. Medequip builds lasting partnerships with clients and customers through open and transparent...

  • Aftersales Advisor

    1 week ago


    Brighouse, United Kingdom BCA Full time

    We are looking for reliable, passionate, and professional individuals who want to join the BCA family! **Job Title: Aftersales Advisor** **Location: BCA Brighouse** **Salary: £23,151 per annum** **Working Hours: 40 hours a week Monday to Friday 08:30-17:30 (Saturday working required on a rota basis, discussed at Interview)** **Who are we?** We’re...


  • Brighouse, United Kingdom Projex Solutions Ltd Full time

    _Business Development Support _ 1 INTRODUCTION Projex Solutions, an Engineering Design & Project Management company, is currently recruiting for a Business Development Support role to be based at the Brighouse office, to support the Engineering Team to develop and sell the broad range of Process, Mechanical & ECI services, to ensure profitable growth of the...