Charity Shop Assistant Brighouse Retail

3 weeks ago

Brighouse, United Kingdom Overgate Hospice Full time

**Charity Shop Assistant**

**Brighouse Retail & Boutique**

Salary £22,308 full time equivalent

Grade OHS8

Hours 7 hours per week - Sunday 9.30am to 4.30pm

Responsible to Shop Manager

Accountable to Area Manager
- Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness._

**Job Summary**

We are currently recruiting a Sunday Shop Assistant to work in our Brighouse Retail & Boutique shops with the Shop Manager, Shop Assistant and Volunteers to provide a high quality of retail service in relation to agreed performance targets.

**Minimum Qualifications / Experience Required**

Educated to GCSE level 5 or equivalent

**Key Working Relationships**

Shop Staff Team

Volunteers

Retail Area Manager

Retail Team

Income Generation Team

Local Community and supporters

**Duties and Responsibilities**

To work with the Shop staff to adhere to stock control, pricing, and rotation procedures, displaying goods in the shop, and maintaining high overall standards of display and housekeeping

Maintain a high standard of display, both externally and internally

Achieve and maintain high standards of housekeeping, organisation, and cleanliness throughout the shop premises

Provide the highest level of customer service to donors and customers

Help to actively promote Gift Aid in the shop, achieve the targeted conversion rates and manage the Gift Aid process

Assist the shop staff to ensure the shop is a safe environment that protects all staff, volunteers, and the public

Actively encourage all donations into the shop

Report any maintenance or H&S issues in the shop to the Shop Manager

Carry out any other duties as reasonably requested by Shop Manager

To work in any other shops as necessary

Be familiar with and able to operate all necessary procedures on the till

To support the manager in merchandising creatively to ensure maximum sales and profit are achieved

**Volunteers**

To assist the Shop staff by providing advice & guidance to the volunteers in order to develop an efficient & effective team across both shops

**Customer Service**

Ensure that customer service is professional and supports the ethos of the hospice

Promote the use of the Hospice loyalty card scheme

Support and advertise hospice events, campaigns, and awareness issues

Build relationships with customers and the community

Promote the role of the charity in the community

Team Working and Leadership

Be an active, participative, and supportive member of the Retail Team to ensure that all aspects of the Hospice retail strategy are successfully delivered

**Finance**

To comply with the correct financial procedures. This will include accurate cashing up, banking, reporting of figures, and relevant paperwork as required

**General**

Complete all administrative paperwork such as sales sheets and stock control sheets correctly and promptly

Promote volunteering opportunities where and when appropriate

**Overgate General Duties & Responsibilities**

Overgate Hospice is a no smoking organisation

The employee must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974)

The employee must attend annual mandatory training sessions

The employee must ensure that they comply with all Hospice policies and procedures at all times & participate in the development and implementation of Hospice policies

The employee must be actively involved in Hospice Governance and support the audit cycle

Employees must demonstrate commitment to their own personal development and are required to make a positive contribution to fundraising and raising the profile of the Hospice locally and nationally

Employees must adhere to the Hospice’s Standards of Behaviour Framework in all aspects of their work

Work closely with the Volunteer Service team as appropriate to ensure that any volunteers are supported in their roles, addressing any issues as they arise

Use all Hospice resources economically and cost effectively

**Safeguarding Children and Adults at risk**

All Hospice staff are required to act in such a way that at all times safeguards the health and well-being of children and adults at risk. Familiarisation with and adherence to the Hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.

**Valuing Diversity and Equality**

All employees should carry out their duties in accordance with the values and principles of valuing diversity and equity of provision. It is the responsibility of all employees to support the Hospice vision of promoting a positive attitude to diversity and equality of oppo

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