Charity Shop Assistant Sundays

Charity Shop Assistant

Brighouse Furniture

Salary £22,308 Full time equivalent

Grade OHS8

Hours 7 hours per week - Sundays 9.30am to 4.30pm - hourly rate £11.44

Responsible to Shop Manager

Accountable to Area Manage_r_
- Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness._

**Job Summary**

We are currently recruiting a Sunday Shop Assistant to work in our Brighouse Furniture shop with the Shop Manager, Shop Assistant and Volunteers to provide a high quality of retail service in relation to agreed performance targets.

**Minimum Qualifications / Experience Required**

Educated to GCSE level 5 or equivalent

**Key Working relationships**

Shop Staff Team

Volunteers

Retail Area Manager

Retail Team

Income Generation Team

Local Community and supporters

**Duties and Responsibilities**

To work with the Shop Manager to adhere to stock control, pricing, and rotation procedures, displaying goods in the shop, and maintaining high overall standards of display and housekeeping.

Maintain a high standard of display, both externally and internally.

Achieve and maintain high standards of housekeeping, organisation, and cleanliness throughout the shop premises.

Provide the highest level of customer service to donors and customers.

Help to actively promote Gift Aid in the shop, achieve the targeted conversion rates and manage the Gift Aid process.

Assist the Shop Manager to ensure the shop is a safe environment that protects all staff, volunteers, and the public.

Actively encourage all donations into the shop.

Moving and Handling of furniture.

Liaise with the van driver to ensure furniture collections take place in a professional and timely manner. There may be times when the post holder is required to assist on furniture collections.

Report any maintenance or H&S issues in the Manager.

To carry out any other duties as reasonably requested by Shop Manager.

To work in any other shops, as necessary.

Be familiar with and able to operate all necessary procedures on the till.

To support the manager in merchandising creatively to ensure maximum sales and profit are achieved.

**Volunteers**

To assist the Shop Manager by providing advice & guidance to the volunteers in order to develop an efficient & effective team across both shops.

**Customer Service**

Ensure that customer service is professional and supports the ethos of the hospice.

Promote the use of the Hospice loyalty card scheme.

Support and advertise hospice events, campaigns, and awareness issues.

Build relationships with customers and the community.

Promote the role of the charity in the community.

Team Working and Leadership

Be an active, participative, and supportive member of the Retail Team to ensure that all aspects of the Hospice retail strategy are successfully delivered.

**Finance**

To comply with the correct financial procedures. This will include accurate cashing up, banking, reporting of figures, and relevant paperwork as required.

**General**

Complete all administrative paperwork such as sales sheets and stock control sheets correctly and promptly.

Promote volunteering opportunities where and when appropriate.

**Overgate General Duties & Responsibilities**

Overgate Hospice is a no smoking organisation.

The employee must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974).

The employee must attend annual mandatory training sessions.

The employee must ensure that they comply with all Hospice policies and procedures at all times & participate in the development and implementation of Hospice policies.

The employee must be actively involved in Hospice Governance and support the audit cycle.

Employees must demonstrate commitment to their own personal development and are required to make a positive contribution to fundraising and raising the profile of the Hospice locally and nationally.

Employees must adhere to the Hospice’s Standards of Behaviour Framework in all aspects of their work.

Work closely with the Volunteer Services Department as appropriate to ensure that any volunteers are supported in their roles, addressing any issues as they arise.

Use all Hospice resources economically and cost effectively.

**Safeguarding Children and Adults at risk**

All Hospice staff are required to act in such a way that at all times safeguards the health and well-being of children and adults at risk. Familiarisation with and adherence to the Hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.

**Valuing Diversity and Equality**

All employe