Customer Care Associate

6 months ago

Heathrow, United Kingdom Convelio Full time

**\uD83C\uDFA8 Who Are We?
Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise.

We've developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience.

We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

With 130+ colleagues scattered across Paris & London and now New York as well, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC’s, and boast a global network and the resources (€30 million Series B funding in March 2022) to seize the market opportunity

Look at our Career Page for more information about working with us \uD83D\uDC99

\uD83D\uDD8C️ **Your Role
We are looking for a high-energy, results-driven, team-oriented Customer Care Representative to join our rapidly-growing team in the Fine Art Squad to help us extend our success in the UK and keep our clients happy

You will be responsible for being the key point of contact for our clients in the Art Galleries and Auction Houses vertical and therefore managing their precious requests & expectations during shipments. As well as shipping artworks, we also ship design pieces, furniture and antiques.

**\uD83D\uDCBB What you'll do**:

- Manage incoming **clients requests**, including **quotes **& use of our pricing algorithm.
- Follow the** clients shipments** and proactively update them on latest evolutions.
- Develop your own clients **relationships **and guarantee Convelio reactivity and level of service.
- ** Communicate **with the different **logistics teams** (customer service, first mile, last mile, customs ) to fix together thousands of different issues every day.
- Suggest **improvements **in operational processes within the Operations team.
- Work with the **tech **team on our current and future (very) appealing platforms and products.

**\uD83E\uDDD1‍\uD83C\uDFA8 You **:

- At least 3 years of **shipping experience and client relationship** on demanding goods (fine art, robotics, aerospace, medical devices...) is a must.
- You are fluent in English, you have excellent **written and verbal communication skills** and enjoy interacting with premium clients.
- You have experience in **managing shipments** end to end.
- You have experience in **managing high-potential clients**.
- You have great **analytical skills** and are comfortable working with numbers (you’ll need to handle quotes for our clients).

**\uD83C\uDF81 What we offer**:

- 25 days of paid leave per year, in addition to the 8 national bank holidays (total 33 days)
- 3% for your private pension scheme, from Day 1
- Health insurance
- Join a diverse team where support is our ethos and growth is our ambition.
- Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio’s onboarding program.
- Bond with teams over Convelio-sponsored virtual and physical initiatives: art history courses with accredited professors, remote or physical team building events, off-sites, and after work meet-ups...
- **️ The Recruitment Process**
- Interview with our Recruiter, Louis.
- Interview with the Customer Care Team Lead, Alice.
- On site interview with the Operations Team Lead, Jacqui, and General Manager UK, Jasmine.
- Interview with cofounder and COO, Clément.
- Reference checks
- Learn more...
- **Company values**

Discover our company values

**Sustainability program**

Convelio is set on bringing art logistics into the future - and this is impossible to do without thinking about climate change. Launched in June 2021, our sustainability program and commitment to the UN Sustainable Development Goal 13 - to take urgent action to combat climate change and its impact is organized to promote positive environmental practices, and align our company with government targets formed on the basis of the Paris Agreement. Explore more on Climate Care.

**Fundraising announcement**

Learn more about Convelio’s plans following our fundraising announcement from our founders in 2022.

**Equal Employment Opportunity employer**

Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a

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