Initial Contact Coordinator

6 months ago

Gateshead, United Kingdom Gateshead Council Full time

**We’re looking for an Initial Contact Co-ordinator, Interested?**

Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge in Adult Social Care? If so, please keep reading as you’re just what we’re looking for

**The team**

Our Assessment teams use a conversational approach, focusing on an individual’s strengths and the community around them, supporting Gateshead residents to live thriving lives. Teams across the service provide assessment, intervention, and support in relation to an individual’s social care needs with a focus on promoting wellbeing and independence, helping individuals take greater control over their lives by championing an early engagement model. Working in this way promotes the individual’s access to other agencies and provides them with the tools to be both physically and mentally healthy, reducing their need for long-term provisions and re-enable them where possible.

**About the role.**

You will require knowledge of relevant legislation including The Care Act 2014, Mental Capacity Act 2005, Deprivation of Liberties Safeguards and any proposed changes within adult social care, a sound understanding of Gateshead’s Adult’s Safeguarding policies and procedures and be able to recognise potential abuse and identify risk, and a comprehensive knowledge of computer packages including Word, Excel and Care First.

You will be expected to have experience of taking referral information within a social care setting, providing advice and guidance, working autonomously, and using own initiative, effective communication skills both written and oral demonstrating a high standard of accuracy. You will also be required to have good interpersonal skills, to be able to listen, empathise, and understand verbal and non-verbal cues, the ability to gather, collate and analyse information to form an assessment and plan of action, good literacy and numeracy skills, able to keep written and electronic records and have competent IT skills.

You will also require Level 3 qualification in working with people or the equivalent and/or Diploma in Information, Advice & Guidance (IAG) or willing to work towards same.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

**A bit about Gateshead Council**

Adult Social Care is on the frontline of tackling the inequalities in poverty and health that our community face. Our Thrive Agenda aims to effectively address these issues and enable the members of our community to live thriving lives.

Working in Adult Social Care is not an easy job, however; there aren’t many that are more fulfilling when you can see the impact that you are having on the lives of the members of our community who are in need of support.

We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a high-quality service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

What’s in it for you? Well, there’s so much on offer and here’s just a few of the highlights
- You’ll be paid a competitive salary £27,334 plus additional allowances where relevant.
- You can save for your future by enrolling in our generous pension scheme.
- You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
- We’ll give you access to a Co Wheels vehicle for work use, saving your petrol costs and wear to your vehicle.
- A generous annual leave package of 28 days, increasing to 30 days following 5 years’ service. You will also have the opportunity to purchase up to 10 days extra leave via our Annual Leave Salary Sacrifice Scheme.
- We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell.
- Access to the BlueLight Card Scheme.
- Access to generous flexi time system with the opportunity to take 2 flexi days per 4-week flexi period, depending on the needs of the service.
- A robust Workforce Development offer with loads of opportunities for learning to progress your career and to enhance your knowledge in specific areas.

Adult Social Care at Gateshead Council offers the chance to progress in a variety of roles across the service. Our colleagues had this to say:
"Gateshead Council are very, very good at encouraging staff to progress in their careers, and to believe in the staff and believe in themselves” - David.

"I think there is a real ethos of growing your ow

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