Admin Operator Ee

6 days ago


Craigavon, United Kingdom Mitie Full time

**EE Admin Operator**

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK**

**When: We're looking to get the right person in to the team ASAP**

**Hours: Mon-Friday - 9am-5pm**

**Salary: £10.90 per hour**

**What is in it for you?**

A competitive salary

A friendly and supportive team

Training, career development & progression

Overtime opportunities

A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.

Free on-site parking

**Main Duties**

Case management of CCTV connectivity issues

Analysing data from the close overdue report and contacting stores were necessary to triage why alarms are not getting set.

Monitoring the inbox to ensure all keyholder updates are being done.

Gaining a knowledge of CCTV systems and how they function on sites to assist the EE operator with calls from engineers

Assisting the EE operator when necessary with regards to incidents

Covering breaks and alarm queue when EE operator is out of the room

Stay current with system information, changes, and updates.

**What we are looking for**

Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.

Ability to work in a fast-paced environment.

Ability to manage workload to meet team deadlines.

A willingness to learn and develop and show high level of commitment and professionalism.

Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

**Desired experience**

Alarm receiving centre

Retail

Call centre

Customer service

**Essential**

Applicants must have a 5-year checkable history.

You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.


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