Finance Administrator

3 weeks ago

Craigavon, United Kingdom Mitie Full time

**Sentinel Network Rail Finance Administrator**

**£28,000**

**9am - 5pm Monday to Friday**

Delivering the exceptional, every day
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:
**We are one Mitie**:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- **We are built on integrity and trust**:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- **We go the extra mile**:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- **Our diversity makes us stronger**:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- **Our customers' business, is our business**:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**Job objectives and responsibilities**
- Build and maintain effective professional customer relationships and communications.
- Answering all incoming calls with a professional manner.
- Help manage customer service delivery and communications as part of the service department.
- Communication and liaison with the NWR customers.
- Updating relevant customer records on system database.
- All admin duties completed within timely manner.

Main duties
- Handling and processing of customer invoices, enquiries and all communications.
- Answering all incoming calls with a professional manner.
- Processing and maintaining customer records.
- Uploading invoices onto web portals and/or taking credit card transactions via Adflex.
- Liaising between internal departments to resolve any customer issues.
- Ensure that all procedures in place are followed on day-to-day tasks.
- Excellent attention to detail.
- Carry out NWR Dunning procedure in accordance with SOP.
- Be able to process invoices/Credit notes.
- Learn the Cash allocation and procedures in place.
- Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager.
- Carry out any other duties as requested by Management.

Person Specification
- Excellent customer relationship skills with professional telephone manner.
- Team player who is capable of working autonomously in supporting service team and customer queries.
- Advanced communication and organisational abilities.
- Has previous experience with SAP.
- Commercially astute, used to a contract operating environment with SLA's and KPI's
- Enthusiasm in a growing and customer focused environment.

**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

**Information Security**
- Ensure compliance with Mitie's information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.

**Note**

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

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