Band 3 Admin Support

7 months ago

Craigavon, United Kingdom Kennedy Recruitment Full time

Do you have experience in administrative roles? Are you proud of your attention to detail and work ethic? In this role, you will provide efficient and effective administrative support to the team. Read on to find out more about this exciting opportunity.

**Your Duties**:

- Ensure all patients that are included in the CCR, that are not registered on the Patient Administration System (PAS) are registered to enable booking onto Smear/ Colposcopy Clinics as required.
- Ensure that all referrals to Consultant Led Colposcopy and Gynae Services are processed in line with CCR protocols to ensure timely and appropriate booking of patient appointments.
- Book fixed appointments for patients, telephoning patients as required, issuing appointment letters and recording appointments and attendances at clinic on PAS.
- When selecting/offering appointment dates to patients from the cohort list ensure that they are selected in order of priority as directed by the Administration Manager and Head of Service.
- Adhere to the CCR DNA policy for smear testing and colposcopy/gynae clinics. Ensure the correct DNA letter is issued to the patient according to the CCR Standard Operating Procedure (SOP).
- Calls into the CCR Team may be complex, sensitive, contentious, or aggressive. Therefore you will be required to use your interpersonal and communication skills to best effect to defuse any conflict.
- Update any change in patients contact details on PAS as you are made aware of them.
- Book patient clinic appointments a minimum of 10 days in advance of the clinic date to give appropriate notice to patients of attendance. Where patients are to be booked at short notice attempts will be made to contact the patient by telephone.
- Cancelled appointments to be recorded on PAS, notifying the CCR Administration Manager of any shortfall in capacity so that all available slots are filled to maximise clinic capacity.
- Ensure all activity is recorded accurately and timely on PAS which will feed into the CCR Information Management System to ensure the progress and outcomes of the review are accessible and reportable at any time.

**Your Profile**:

- 5 GCSEs Grades A-C to include English Language (or equivalent Qualification) plus 1 year of admin experience.

**OR**
- 2 years of Administrative/Clerical Experience.

**Other**:

- Knowledge of MS Office Applications (including MS Excel).

**Additional Information**:

- Craigavon Area Hospital
- If this role isn’t for you, Kennedy Recruitment source a broad range of career opportunities to choose from. Get in touch to find out more._

**Salary**: £11.11 per hour

Expected hours: 37.5 per week

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 23920

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