User Support

3 weeks ago

Cambridge, United Kingdom Charco Neurotech Full time

**Who we are**

**What we are looking for**

We are looking for a user support assistant who will be involved in engaging with our community. This will enable us to better understand the community we are a part of.

You will be closely working together with our support team. This is a full-time role, for which you will be expected to be within travelling distance of Cambridge, UK, and this role will entail hybrid in-person & remote-working, with a minimum number of days at the office per week.

**About the role**
- This job will be centred around supporting the Parkinson's community through using our technology.
- You will be spending your time talking to our users, primarily dealing with enquiries regarding the CUE1 device, though you may also have to deal with enquiries regarding the company itself
- Additionally, you may be expected to answer phone and video calls to provide a comprehensive system of support to our users.
- You will be building a strong relationship with our community, fostering a sense of community spirit and helping to strengthen the ties between Charco and those with Parkinson’s.
- You will help to organise and host an array of community events and talks as a part of fostering good ties between Charco and those with Parkinson’s.
- You will help to arrange deliveries and fulfil orders from our users, ensuring that things are sent off in good time and without any undue issues.
- Your average work day will be busy, filled with communications with users as well as various communications with Charco team members. We value individuals who are flexible and willing to collaborate on new tasks; sometimes this will be required as we are still a relatively small company.

**Skills**
- Previous customer-facing experience is essential, as you will need strong working knowledge of how to adapt your approach to each customer's various different needs.
- Time-management skills are key to this role, as you will need to be able to fit other tasks around your calls with customers.
- Excellent written and verbal communication skills.
- The ability to adapt and learn new skills in good time.
- The ability to work well under pressure.
- A strong commitment to Charco's company values - we are a team united by our strong work ethic and drive to help each other and people living with Parkinson’s.
- Motivation to act as part of a worthwhile project.

**Why join Team Charco?**

This is an opportunity for anyone interested in medical technology to be involved in an exciting, social-impact project that is growing rapidly with a caring and dedicated team. The company is expanding at a very fast pace and you will have the opportunity to quickly develop skills and role in the company. Your work will be essential in bringing back smiles for people with Parkinson’s from around the world.

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Flexitime

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer support: 1 year (preferred)

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