Senior IT Officer

4 weeks ago


Headington, United Kingdom University of Oxford TSS Full time

Web advert
- Vacancy ID 14052- We are currently seeking an experienced full-time Senior IT Officer for a Oxford University department. The pay rate will be £17.02 p/h plus holiday pay.**Main duties and responsibilities**:

- Handle escalated 2nd and 3rd line support requests. Provide backup support and first line AV support cover for the team in the event of absence.
- Maintain NDORMS AV systems.
- Supervise the installation and configuration of all new computers, including encrypting all mobile devices, and ensuring that members are properly briefed on the use of new and existing devices.
- Carry out project work as managed by the Head of IT, which includes research and technical implementation.
- Support members in using services from other IT providers (such as MSDIT, University IT Services, other departmental based IT teams and the NHS)

**Systems Administration**:

- Perform security updates and backups on the department hosted servers
- Write clear technical documentation about the departmental IT AV and related systems
- Design and build new virtual machines on the department server infrastructure
- Administer Apple MDM systems (JAMF)

**Communications**:

- Provide excellent customer service to IT users within the department, and have a friendly and approachable manner with users of varying IT abilities.
- Help contribute to a departmental IT wiki and knowledge base.

The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation.


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