Field Service Administrator

4 months ago


Glasgow, United Kingdom Handicare Full time

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.

We design and manufacture** **our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.

We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.

**Position**:
We are currently looking to recruit a full-time, permanent Field Service Administrator for our Service Support Team based in Baillieston.

**Key responsibilities for this role will include**:

- To prioritise and schedule in an efficient manner, the field service engineer’s jobs (installs, services, breakdowns and reworks) and to reach KPI’s and targets for Companion and Local Authority
- Liaise with sub-contractors to schedule prep work in a timely manner
- Answering the telephone to our customers and dealing with customer enquiries in a timely manner
- Providing excellent customer service at all times (both inbound and outbound calls)
- Help in cross-training of existing associates and the training of new starters
- Carry out other associated admin tasks outlined on associate skills matrix
- Booking and confirming customer appointments via phone and post
- Liaison and integration with other internal departments in the business
- Adhere to GDPR directives at all times
- Provide top quality customer service to clients
- Scanning of all engineer paperwork in a timely manner in line with contractual requirements

Any other duties deemed reasonable, which reasonably correspond to the general character of the role and level of responsibility.

**Salary**: £21,500 per annum

**Requirements**:
**Other information**:
**Benefits**:

- Casual dress
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- On-site



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