Ucr Team Administrator

7 months ago


London, United Kingdom Lewisham and Greenwich NHS Trust Full time

The Urgent Community Response (UCR) team for Lewisham & Greenwich NHS Trust are looking for an enthusiastic and organised individual to join our administration team in the role of Team Administrator.

First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.

To register patient details on Cerner and Rio ensuring a high level of data accuracy.

To admit and discharge on Cerner, Rio and on EPRS

To deal with written and telephone enquiries for the team as appropriate.

To book follow up appointments as required

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.

To register patient details on Cerner and Rio ensuring a high level of data accuracy.

To admit and discharge on Cerner, Rio and on EPRS

To deal with written and telephone enquiries for the team as appropriate.

To book follow up appointments as required



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