Casework Coordinator

2 weeks ago

London, United Kingdom British Red Cross Full time

**Casework Coordinator -**
**Refugee Support (London)**

**Location: Hybrid (between home & office)**

**Contract: Fixed Term to end September 2023**

**Hours per week: 35**

**Salary: £29,459 per annum (includes London Weighting Allowance & market supplement)**

**Every Refugee deserved to live with dignity. Could you play a key role in supporting refugees in your local area?**

We have an exciting opportunity for a Casework Coordinator to join our Refugee Support and Restoring Family Links team. In this role you’ll be responsible for coordinating and delivering casework services for refugees, asylum seekers and other vulnerable migrants in the London area and will undertake a range of duties designed to develop, maintain, promote the service.

**Behind every great cause, there is a great team making it possible.**

The London Refugee Support (RS) service comprises the Casework Team based in Islington and the Hackney Destitution Centre in Dalston. This role is part of the casework team which provides advocacy and casework support to assist asylum seekers and refugees to access social welfare entitlements. Casework is provided across a range of 2 areas including housing, welfare benefits, health and community care with specialist advice on asylum support maters including the preparation and submission of appeals to the Asylum Support Tribunal. The casework service also offers several specialist projects including support for women who have experienced gender-based violence (GBV); support for survivors of trafficking and family reunion travel assistance.

Most service users are destitute and/or homeless when they approach the service; our Hackney Destitution Centre provides practical assistance including food parcels, hygiene packs and other emergency provisions, as well as shower and laundry facilities. There is also a programme of activities at the centre ranging from ESOL classes, workshops and social and sporting activities to gender specific support groups.

You’ll work collaboratively with staff at all levels to ensure Service users receive a high quality person-centred and responsive service. This will be an incredibly rewarding role and will help us to achieve our mission of supporting people in crisis. You'll be making a tangible difference to the people you support.

**This role could be for you if **
- You have established organisational skills. You can plan, manage, and monitor your own and others workload.
- You have strong interpersonal and communication skills. You can build relationships and adapt your communication style to suit the needs of a diverse group.
- You are patient and professional. You can communicate with people whose first language is not English to understand their rights and entitlements and advocate on their behalf.
- You can provide sensitive, safe and empowering support to distressed people in vulnerable situations.
- You can work well on your own or contribute as part of a team.
- You are about our cause - you have a strong understanding of the rights and entitlements of asylum seekers, migrants, and refugees.

Refugee Support provides core services to asylum seekers and refugees, including Orientation, Destitution Support including casework, Family Reunion Integration and Travel Assistance.

The British Red Cross Refugee Support work closely with the refugee sector and wider community partners participating in City Wide forums to promote access to services and support integration.

For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:

- Reduce destitution and exploitation
- Restore family links and facilitate reunion
- Challenge stigma and build inclusion
- Ensure protection and empower people to make positive decisions to regain control of their lives

We will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment.
We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.

**The closing date for the role is 23.59 hours on Tuesday 4th April 2023 with interviews to follow.**

**A full person specification and job description is available as a download in the "Role Profile / Job Description" link.**

**_ Connecting human kindness with human crisis_

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