Trainer - Customer Services - Centre of Excellence

5 months ago


Remote, United Kingdom Medequip Assistive Technology Ltd Full time

**Job description**

Basic Salary: £32,000

Hours/Shifts: 37.5 hours per week

Medequip are a leading provider of Health Care Solutions

Our VISION- Keeping people independent for longer - To ensure that the right product, in the right condition is delivered and installed in an appropriate and caring manner.

Medequip as a values-driven organisation places an emphasis not only on results but also on how those results are achieved. There is particular focus on safety, empathy, respect, teamwork, and excellence in all we do.

**The Role**
- Work under the direction of the Regional Manager, Head of SHEQ & Governance and alongside the regional operational management team in the identification of training needs across the region.
- Assist the SHEQ & Governance team in the development of training packages to ensure the organisation is compliant with any statutory, mandatory or contractual requirements including ISO standards.
- Deliver training packages using a variety of methods i.e. face-to-face, PowerPoint presentations, e-learning, practical demonstrations, etc.
- Assist in the development and delivery of the induction training programme including the competency framework.
- Liaise with other members of the SHEQ & Governance team and other Subject Matter Experts (SMEs) within the organisation to develop and deliver their specialised training packages.
- Ensure all delivered training is recorded using the T-Matrix and ongoing training records form and completion of the Learning Management System.
- Develop excellent working relationships with all managers and staff across the organisation in particular Ops Managers and Regional Managers.
- Assist in the development and undertaking of audits, including but not limited to training records, evaluation forms, training outcomes and other governance related activity (i.e. health and safety, complaints, incident reporting and information governance).
- Manage and maintain any Continuous Professional Development requirements.
- Appropriate configuration of the training environment within service centres and ensure all hardware, software and paperwork is available.

**The Benefits**
- Up to 33 days holiday (including bank holidays)
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Care First employee assistance programme including free counselling
- Discount arrangements
- Free uniform
- Opportunities for career progression

If you are interested in a role where you can work in a great team with great benefits and carry out a role where you can add value to our customers lives every day, then this is the role for you.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

**Salary**: From £32,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: Remote



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