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Contact Centre Adviser

3 months ago

Gateshead, United Kingdom Citizens Advice Gateshead Full time

**The role and what you’ll be doing**

The Contact Centre Adviser will be responsible for using their training and experience to provide a highly effective client experience. You will help people find a way forward across a wide range of current issues such as those who are in fuel poverty, or are in risk of being in fuel poverty and the cost of living crisis.

**Why choose to work for us?**

It’s official we do great things everyday and make a huge impact in the community. Recently we were awarded North East Charity of the year recognising the efforts of all our colleagues and volunteers.

We we’re recognised as a Great Place to work and in a recent People survey 97% of our workforce said they were motivated to make a difference at work. We’re really proud of our values and culture as we strive for our vision of a fair society for all with lives well lived.

**Being your whole self in the workplace**

Learning and Development - through our Mobilising Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.

After successfully completing the adviser training, which will be delivered in person, you have flexibility to work from our office in Gateshead or from home giving you the chance to choose the environment that brings the best out in you.

As a forward-thinking organisation our colleagues enjoy the benefits of the 4-day week initiative*. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.

**The important stuff**

22 days plus bank holidays, rising after 2 years’ service*pro rated

Health & well-being of our colleagues is our priority. We have achieved the prestigious Silver status ‘Better Health at Work Award’.

You can join to our Employee Assistance scheme giving you access to free Health advice, counselling services and legal guidance. Plus, savings on Dental & Optical check ups

Enrol with Perkbox and make savings with a host of online and higher street retailers

**Our values**

Contact Centre Advisers, alongside all our staff, volunteers, and trustees, must be committed to driving forward the Charity’s four core values as we strive for our vision of a fair society for all, with lives well lived:
**Rock the system**

We put the individual needs of our clients at the heart of everything we do every day, and actively work individually and collectively to be part of a system that has a tangible and positive impact on people’s lives.

**Stand Up, Speak Out**

We acknowledge there are historic and systemic injustices in our society and believe we must stand up for a fair society for all, with lives well lived. We speak out against racism, discrimination, oppression and all forms of harassment as we strive to understand and value each other’s culture, life experience, gender identity, disability, class and sexuality.

**Blaze the trail**

We know that the status quo is not an option, so we actively embrace and power change. We challenge, come up with new ways of doing things, and are always prepared to give new ideas a go. Failure is an option as long as we learn and grow if something doesn’t work first time round.

**Own it**

We strive every day to be the best that we can be, holding ourselves personally accountable, taking ownership of our actions, our achievements, and our own personal development. With a focus on efficiency and shrewd planning we make every pound count and take pride in securing the long-term health of the charity.

**Job Types**: Full-time, Part-time

**Salary**: £20,972.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in GATESHEAD

Application deadline: 08/04/2024
Expected start date: 22/04/2024