Customer Retentions Adviser

4 months ago


Gateshead, United Kingdom LexiaUK Full time

**Salary: Basic of £31,734 +Bonus (OTE £37,734), Pension, Benefits and Holiday Package of up to 37 days inc. Bank Holidays.**

**Title: Customer Retentions Adviser**

**Reports to: Sales Manager**

LexiaUK Ltd is an expanding market-leading literacy software company, who seek a Customer Retentions Adviser as part of a growing team.

Dealing with educational establishments across the UK, you will have excellent verbal and written skills - which are crucial in this role. Excellent ICT skills are also essential.

You will adopt current consultative sales procedures and practices and be assigned cases by your line manager. In addition, you will work to ensure databases are regularly cleaned.

Full product training is provided.

**Benefits include**: generous bonus scheme, company pension, Perk Box, Health Shield and holiday package of up to 37 days (inc. Bank holidays). Our modern, top floor office provides stunning views of Tyneside and is conveniently located next to local transport links and amenities.

**Duties / Responsibilities**
- Take cases through the renewals pipeline as quickly and efficiently as possible, adopting a consultative approach.
- Make outbound calls to customers who have not responded to our renewal notifications
- Meet renewal sales target set by your line manager
- Maintain close, regular contact with assigned accounts both current and lost
- Ensure databases are cleaned as appropriate
- Provide telephone advice and support
- Provide pricing information (quotes), negotiate and close sales
- Use IT involving a customer relations management system (CRM) to record customer details, communications and process orders. A high degree of accuracy must be employed at all times
- Provide timely progress reports in such form as shall be required by your line manager

**Essential Abilities**
- 2 years’ experience in either renewals, retention, sales or account management
- Consultative sales experience
- Excellent communication skills (verbal and written)
- Excellent ICT skills
- Proficient in Microsoft Word, Excel and Outlook
- Confident to present to clients and company managers
- Willingness to travel (occasional overnight stays)
- GCSE (or equivalent) Grade C or above in English and Maths
- Pass a DBS check
- Must be willing to take holiday out of school term time

**Desirable Abilities**
- Microsoft Dynamics knowledge and experience
- Customer Relationship Management software experience
- Training experience i.e. sales, product or online
- Experience in education sales market
- Own car / clean driving license as on occasion you may be required to work offsite

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Application question(s):

- Holiday's can only be taken during the school holidays. Is this ok?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Retention Sales: 2 years (required)

Work Location: In person



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