Customer Retentions Adviser

5 months ago


Gateshead, United Kingdom LexiaUK Full time

**Salary: Basic of £31,734 +Bonus (OTE £37,734), Pension, Benefits and Holiday Package of up to 37 days inc. Bank Holidays.**

**Title: Customer Retentions Adviser**

**Reports to: Sales Manager**

LexiaUK Ltd is an expanding market-leading literacy software company, who seek a Customer Retentions Adviser as part of a growing team.

Dealing with educational establishments across the UK, you will have excellent verbal and written skills - which are crucial in this role. Excellent ICT skills are also essential.

You will adopt current consultative sales procedures and practices and be assigned cases by your line manager. In addition, you will work to ensure databases are regularly cleaned.

Full product training is provided.

**Benefits include**: generous bonus scheme, company pension, Perk Box, Health Shield and holiday package of up to 37 days (inc. Bank holidays). Our modern, top floor office provides stunning views of Tyneside and is conveniently located next to local transport links and amenities.

**Duties / Responsibilities**
- Take cases through the renewals pipeline as quickly and efficiently as possible, adopting a consultative approach.
- Make outbound calls to customers who have not responded to our renewal notifications
- Meet renewal sales target set by your line manager
- Maintain close, regular contact with assigned accounts both current and lost
- Ensure databases are cleaned as appropriate
- Provide telephone advice and support
- Provide pricing information (quotes), negotiate and close sales
- Use IT involving a customer relations management system (CRM) to record customer details, communications and process orders. A high degree of accuracy must be employed at all times
- Provide timely progress reports in such form as shall be required by your line manager

**Essential Abilities**
- 2 years’ experience in either renewals, retention, sales or account management
- Consultative sales experience
- Excellent communication skills (verbal and written)
- Excellent ICT skills
- Proficient in Microsoft Word, Excel and Outlook
- Confident to present to clients and company managers
- Willingness to travel (occasional overnight stays)
- GCSE (or equivalent) Grade C or above in English and Maths
- Pass a DBS check
- Must be willing to take holiday out of school term time

**Desirable Abilities**
- Microsoft Dynamics knowledge and experience
- Customer Relationship Management software experience
- Training experience i.e. sales, product or online
- Experience in education sales market
- Own car / clean driving license as on occasion you may be required to work offsite

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Application question(s):

- Holiday's can only be taken during the school holidays. Is this ok?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Retention Sales: 2 years (required)

Work Location: In person



  • Gateshead, United Kingdom Hadrians Recruitment Full time

    **Role: Payments & Retentions Team Leader** **Location: Office based at Gateshead HQ** **Duration: Permanent role** **Salary: Base depending upon experience** **Hours: 37.5 hours per week** Operating hours are 7 days a week, this will be on a rota basis (Monday-Thursday 8am-6pm, Friday & Saturday 8am-12:30pm Sunday 10am-4pm) **Role overview**: We’re...

  • Fragrance Adviser

    4 weeks ago


    Gateshead, United Kingdom Superdrug Full time

    Hours: Weekdays and Weekends - 12 hours a week with opportunity to work more hours.Salary: £8.75 - £11.85 Per HourWhy Superdrug? Passionate about perfume and fragrance? Love delivering exceptional customer service? As a Superdrug Fragrance Adviser, you'll deliver great advice on perfume and fragrance. Working as a Fragrance Adviser in one of our stores is...


  • Gateshead, United Kingdom Kerridge Commercial Systems Full time

    Klipboard is now a Kerridge Commercial Systems company who are a leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors. Having joined the KCS group, Klipboard is a SaaS-based, next-generation field service management platform that...


  • Gateshead, United Kingdom Gateshead Council Full time

    **We’re looking to recruit a 4 x Economic Policy Advisers in our Economic Policy and Delivery Unit.** **Are you interested in this exciting opportunity?** Are you someone who is passionate about making a difference to people’s lives and helping them get on in life or in business? Do you want a role where you are recognised for your creativity, drive...


  • Gateshead, Gateshead, United Kingdom Kerridge Commercial Systems Full time

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Kerridge Commercial Systems. As a Customer Success Strategist, you will be responsible for ensuring new customers are onboarded effectively and with as little fuss as possible. Your focus and attention to detail will set them up for ongoing success with their...


  • Gateshead, United Kingdom Team RH Fitness Full time

    Want to work somewhere fun and exciting, where you're actually listened to and valued? Team RH are a no BS, anti-corporate health tech business, and we're on the lookout for talented, creative and unique people to join our team. If you’re looking for a typical, boring office job then we’re not the place for you. However, if you like voicing your new and...


  • Gateshead, United Kingdom Connells Group Full time

    **Job Description** Location - **Gateshead** **Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm** **Employment Type - Full-time, permanent** **The Connells Group** has recently acquired **Countrywide **securing our place as the UK’s largest property services group, trading locally under our **Countrywide **brand. We...


  • Gateshead, United Kingdom Yours Full time

    Sales Adviser/Retail Advisor Salary £11.63 per hour Location Gateshead Contracted Hours A minimum of 5 hours per week This is a Permanent, Part time vacancy that will close in a month at 23:59 BST. The Vacancy Do you want to be the best and to be part of a wonderful team who display a huge amount of passion and knowledge about our product...


  • Gateshead, Gateshead, United Kingdom Countrywide Full time

    Job Title: Customer Service AdvisorJob Summary:We are seeking an energetic and enthusiastic customer service specialist to join our team as a Customer Service Advisor. As a key contact for our tenants and landlords, you will be responsible for providing a first-class service throughout the end-of-tenancy process.Key Responsibilities:Manage your own portfolio...


  • Gateshead, United Kingdom OPRA Group Full time

    The OPRA Group has a great opportunity for a Senior Operational Support Assistant to work closely with recruiting managers across Adult Social Care providing end-to-end support with all recruitment and retention administration. This role is Temp to Perm (Long-Term) - Full-Time (Monday to Friday) **Role Duties**: Organise and attend community events,...


  • Gateshead, Gateshead, United Kingdom Countrywide HQ Full time

    Join Countrywide HQ as a Customer Service Advisor and take on a challenging role as a Property Manager within our Lettings Department in Gateshead. As a key member of our Property Management Team, you will provide exceptional property management and tenancy support services to our branches, landlords, and tenants. What We Offer: * Full training and...


  • Gateshead, Gateshead, United Kingdom Countrywide HQ Full time

    Join Countrywide HQ as a Customer Service Advisor and take on a challenging role as a Property Manager within our Lettings Department in Gateshead. As a key member of our Property Management Team, you will provide exceptional property management and tenancy support services to our branches, landlords, and tenants. What We Offer: * Full training and...


  • Gateshead, Gateshead, United Kingdom Kerridge Commercial Systems Full time

    Kerridge Commercial Systems is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring new customers are onboarded effectively and with as little fuss as possible. Your focus and attention to detail will set them up for ongoing success with their subscription.Key...


  • Gateshead, United Kingdom Northern Gas and Power Full time

    **About Northern Gas and Power**Northern Gas and Power has built one of the largest, dependable networks in the utilities sector. We provide expert and disciplined advice in procurement, energy services, and technology. We have developed the know-how to supply services across three continents, providing energy services to tens of thousands of customers who...


  • Gateshead, United Kingdom Northern Gas and Power Full time

    **Customer Service Advisor** **HI, WE’RE NGP!** At NGP, we’re proud to be the largest energy consultancy in Europe, managing business energy portfolios for over 30,000 clients. Our team of experts guides businesses of all sizes, from SMEs to global organisations, in purchasing their energy contracts with ease and efficiency. Join our global family,...


  • Gateshead, United Kingdom My Learning Skills Full time

    **Customer Service Practitioner Level 2 Apprentice**: **Thorne and Derrick**: £ 333 - 37 hours per week **Working week**:Mon - Fri 8.30am - 5pm shifts vary **Role and responsibilities**: In a busy industrial sales office you will be carrying out the following tasks. - Taking customer enquiries from receipt, through to order. - Advising and recommending...


  • Gateshead, Gateshead, United Kingdom Kerridge Commercial Systems Full time

    At Kerridge Commercial Systems, we're seeking a Customer Experience Manager to play a vital role in ensuring the successful onboarding of our customers and setting the foundations for future success. Key responsibilities will include implementing and building on existing customer success processes, guiding and coaching customers with proactive customer...


  • Gateshead, Gateshead, United Kingdom Countrywide Full time

    Customer Service AdvisorRole – Customer Service Advisor (known locally as Property Manager: Deposit Specialist)Location – GatesheadDays & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pmEmployment Type – Full-time, permanentWe are seeking a highly motivated and enthusiastic customer service specialist to join our...


  • Gateshead, Gateshead, United Kingdom Countrywide Full time

    Customer Service AdvisorRole – Customer Service Advisor (known locally as Property Manager: Deposit Specialist)Location – GatesheadDays & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pmEmployment Type – Full-time, permanentWe are seeking a highly motivated and enthusiastic customer service specialist to join our...


  • Gateshead, United Kingdom Northern Gas and Power Full time

    **Customer Service Advisor** **HI, WE’RE NGP!** At NGP, we’re proud to be the largest energy consultancy in Europe, managing business energy portfolios for over 30,000 clients. Our team of experts guides businesses of all sizes, from SMEs to global organisations, in purchasing their energy contracts with ease and efficiency. Join our global family,...