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Customer Onboarding Adminstrator

4 months ago

Belfast, United Kingdom Bridge of Hope Full time

J**ob Description**:
**Job Title: Customer Onboarding Administrator**

**Location: Belfast**

**Contract terms: Permanent, part-time (21hrs a week)**

**About us**

Diageo is the world's leading premium drinks business with an outstanding collection of beverage alcohol brands across spirits and beers.

The IOI Customer Service Centre is a Centre Of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all Diageo Ireland Customers.

**About the role**

The role of a Customer Onboarding Administrator supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Ireland.
- Open all new accounts in a timely fashion in accordance with AML and IOI policies.
- Responsible for following up on outstanding paperwork with customers and internal stakeholders to ensure compliance to process.
- Champion AML for Diageo Ireland. take responsibility for ensuring our customer data is correct and maintained
- To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensuring Diageo maintains its position as supplier of choice.
- To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
- Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
- To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

**What you will bring**
- 5 GCSEs / O Levels (inc. Maths and English) or equivalent
- Proven ability to adapt and deliver under time pressure is important.
- Experience in Administration or customer facing position
- Proven ability to deliver consistent high quality accurate results within SLAs
- Be assertive in all situations.
- Computer Literacy - Knowledge of SAP, Salesforce and excellent Excel/Word is preferred

**Flexibility**

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

**Diversity statement**

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

**Worker Type**:
Employee

**Primary Location**:
Belfast, Northern Ireland, United Kingdom

**Job Posting Start Date**:
30 Jan 2024