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Neighbourhood Coordinator

4 months ago

Leicester, United Kingdom PA Housing Full time

**Additional role requirements**:

- Basic DBS check
- Clean & full drivers licence with access to a vehicle

**So what’s the role all about?**

Representing Team Purple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community.

Through proactive communication via a variety of platforms including social media you will keep customers updated on what is happening in their neighbourhood, identifying and resolving any issues.

This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.

**Some of the key tasks and responsibilities include**:

- To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers.
- Build strong links with our customers within your neighbourhood, spending at least70% of time out in the neighbourhood.
- Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on notice boards or through PA on tour events.
- To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage.
- As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest.
- Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keeping internal colleagues updated.
- To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers.
- You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team.

**To be successful in this role, we’d be looking for the following**
- Practical experience of working with Landlord and Tenant Law.
- Knowledge of relevant legislation and good practice.
- Knowledge of social housing management procedures.
- Intermediate IT skills, Word, Excel, MS Outlook.
- To have worked for a in a housing environment preferably social housing management.
- Ability to build and maintain effective relationships.

**Job Types**: Full-time, Permanent

**Salary**: £30,009.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Leicester