High Rise Living Coordinator

2 weeks ago

Leicester, United Kingdom Platform Housing Group Full time

**Are you a people person?**

An opportunity has arisen to join our Communities & Neighbourhoods team as a High-Rise Living Coordinator. As part of this role, you will be responsible for the delivery of the highest levels of customer service to all residents, visitors and external contractors and will be the first and main point of contact for all queries.

As the main point of contact for residents, you will be able to develop connections with the residents and the community. You will also show a professional and proactive approach when dealing with any queries or concerns.

Key day-to-day duties include the monitoring of on-site security, carrying out patrols and undertaking routine inspections to ensure such areas are kept safe, clean, and tidy and reporting any hazards/risks to the Operations Team. You will also be responsible for reporting repairs, assisting with the letting of properties, providing rent statements upon request, and responding/recording all ASB incidents in line with Group policies.

**_ This is a full time role working 40 hours per week Sunday to Thursday on a three week rota. The shifts are 6am-2pm, 2pm-10pm and 10pm to 6am._**

**Some things we need from you**:

- Experience in a customer care or front of house customer facing role
- Excellent communication skills, which will allow you to communicate effectively with customers who may be upset or distressed.
- Experience of building good working relationships with a wide range of people
- The ability to work on their own initiative and stay calm when under pressure
- A proactive approach to your work
- Basic computer skills and able to carry out basic administration tasks
- The capability to accurately record and report incidents
- Flexibility of working hours to meet the needs of the business

**Some of our great benefits include**
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non
- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Pension contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the ideal opportunity for you, please click apply

If you would like to find out more about this role please contact.

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