Anti-social Behaviour Officer

7 months ago

Leicester, United Kingdom PA Housing Full time

**A little bit about what we are looking for...**

We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too

As part of our commitment to promoting work-life balance, we offer an optional 9-day fortnight scheme*. With this arrangement, you have the opportunity to compress your hours into nine days, allowing you to enjoy a bonus day off every fortnight. It's our way of empowering you to achieve greater flexibility and recharge, helping you be your best self.

**Your responsibilities...**
- Be the champion of a customer-centric approach across our communities.
- Dive into the resident journey, anticipating their needs and proactively addressing them.
- Represent the organisation in a professional manner at external forums such as MARAC meetings and case conferences as required
- Coordinate and oversee crime prevention programs, such as neighbourhood watch groups, safety awareness campaigns, and community policing initiatives.
- Break the mould Encourage unconventional thinking Inspire inventive solutions and question traditional housing practices.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Knowledge of community safety principles, crime prevention strategies, and relevant legislation
- Practical experience of using Landlord and Tenant legislation and best practice.
- Minimum of 2-3 years' experience within a customer service environment working for a Housing Association or other public service organisation, in a capacity which involved face to face interaction with customers, resolving difficult issues.
- Detailed knowledge of Housing Law.
- Full case management of ASB cases, including providing support to victims and taking legal action.

**AGENCIES: We know where you are if we need your support so please do not contact us.

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