Iwork Resident Engagement and Caseload Officer

5 months ago


North London, United Kingdom Colbern Limited Full time

231534-2446-23199 NCD

iWork resident engagement and caseload officer
Islington
Contract
£20.63 per hour PAYE

Our client is looking for an experienced iWork resident engagement and caseload officer.

This post are responsible for supporting Islington residents to secure good and sustained paid employment through providing advice, information, employer engagement and practical medium term support.
There will also be a duty officer function, offering advice and guidance to all enquiries coming into the service and on occasion caseloading Islington residents who are unable to find the support they need from other local agencies.
The post holders will work in line with the iWork procedure manual. This sets out quality standards for a person centred approach, seeing paid employment as the primary goal for the engagement with the client, and other issues that need to be addressed as ancillary priorities.

Experience of work with people who face multiple barriers to engaging in the labour market
Experience of working with a diverse range of people including those who require specialist support or advocacy
Experience of working with employers and identifying the skills required for vacancies promoted
Ability to work positively with multi-agency partners
Ability to work effectively both independently and as a team member, use initiative and be self-motivated within agreed time constraints.
Ability to think creatively and in a solution focused, analysing issues and reaching creative solutions.
Ability to take a person centred and trauma informed approach to supporting residents seeking employment
Ability to hold boundaries around the job scope, and to know when to refer issues across to other services and teams
Strong communication skills including ability to adjust communication and service offer to meet clients individual needs

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.



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