Clinic Administrator

6 months ago

Birmingham, United Kingdom Diagnostic Healthcare Ltd Full time

**Job description**

Are you a motivated and driven individual with a passion for working with clients? Are you ready to take your career to the next level working with the UK's largest Dental imaging centres? If so, we want to hear from you

Due to rapid growth and expansion, DHC is seeking a highly motivated Clinic Administrator to join our dynamic team.

If you're ready to take your Administrative expertise to the next level and contribute to the success of a thriving healthcare organisation embarking upon an exciting period of growth, then we want to hear from you

**About Diagnostic Healthcare**:
At Diagnostic Healthcare, we have been providing exceptional medical diagnostic imaging services since 2004. Our services include MRI, Ultrasound, DEXA, CT, X-ray, and CBCT for both NHS and private patients. As a trusted provider, we deliver over 350,000 scan appointments annually from over 75 locations. As part of our group, we operate independent dental scanning centres through Cavendish Imaging and CT Dent which produce high-resolution 3D volumetric images, allowing for an incredibly thorough and accurate diagnosis.It will be your responsibility to ensure the provision of an effective, efficient and timely administrative support to all services within the Clinic. This will include but not limited to:

- Meeting and greeting patients and providing them with consent forms/safety questionnaires if required by the service.
- Updating the appropriate patient system to indicate that the patient has arrived.
- Booking clinics.
- Reporting, including dealing with urgent reports.
- Taking payments.
- Performing daily audit of the next day’s clinic and reminding patients of their appointments.
- Dealing with enquiries and telephone calls including preparation instructions.
- Providing an explanation of services.
- Communicating reports/images via different systems.
- Making new and follow-up appointments.
- Divert calls and take messages, ensuring accuracy of detail and appropriate delivery in a timely manner.
- Ensure all patient information is entered/scanned on to the databases as required.
- Requesting consumables and stock from the operations team as required.
- Maintain clinical rooms and waiting areas ensuring they are clean, tidy stocked and ready for the next clinic.
- Ensure opening and closing procedures are adhered to.
- Manage any part-time and support receptionists, providing training and guidance as required.
- Develop and maintain relationships with all GPs and clinicians providing services at the clinic, resolving queries and providing support as required.
- To undertake weekly and monthly AED, room cleaning and first aid audits, ensuring the records are saved electronically
- To undertake dress code and infection controls audits and ensure the records are saved electronically.
- If required, act as fire marshall and/or first aider for the clinic.

**Visa Sponsorship**

**Pre-employment checks**

At Diagnostic Healthcare Ltd, our core values of Respect, Care, Professionalism, Safety, and Excellence guide us in providing exceptional healthcare services to our patients. To ensure the well-being of our patients and maintain the quality of our services, we have established a thorough pre-employment screening process.

**Criminal Record Check**: A criminal record check will be conducted to ensure that individuals with certain convictions are not placed in positions that could compromise patient safety and trust.

We understand the importance of confidentiality, and all personal data obtained during the pre-employment checks will be handled with the utmost care and in compliance with applicable data protection laws.

**Company Values**

We are committed to fostering an inclusive and supportive work environment where every team member plays a vital role in delivering outstanding patient care. As a member of our team, you will embody our core values of:
Respect - We treat colleagues and patients the way that we would like to be treated, encouraging each other to grow and develop in the workplace. We treat people as individuals and understand that strength comes from our diverse workforce

Care - We work as a team to provide the highest standard of care in a welcoming environment. We are committed to ensuring that every patient and employee feels safe and valued. We listen to those we serve and work alongside, we learn from feedback and constantly make improvements.

Professional - Our employees work to deliver the best possible experience for each patient. A culture of innovation and continuous improvement ensures that we are providing the best possible service.

Safe - The safety of our patients and colleagues is at the centre of everything we do. We hold each other accountable and work together to create an environment where both patients and colleagues feel secure and valued.

Excellence - We deliver our services using the most innovative and advanced equipment enabling us to excel in everything that

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