Unit Wide Pathway Administrator

3 months ago


Wisbech, United Kingdom Cambridgeshire Community Services NHS Trust Full time

To provide an office administrative support service to the MSK Physiotherapy Service and MSK Specialist Service. To provide support for the patient pathway management. This includes liaising with patients, parents or guardians to arrange appointments, registering patients, obtaining diagnostic results and ensuring patients are booked in a timely manner and within the 18-week protocols. Support with system projects within the DynamicHealth as required.

To highlight any potential discrepancies, breaches, long term waiters in the first instance to the Admin Lead and in their absence to the Assistant Service and Performance Manager Ensuring referrals are added to the appropriate waiting lists and appointments are booked into the appropriate services via SystmOne. To be competent in the use of the Electronic Referral Service (eRS) and SystmOne to include the booking of appointments and the attachment and retrieval of appropriate clinical letters. Support and engage with projects within the unit including collaborating with the corporate teams. Assist the Business Support Administrator with reporting and updating of internal documents such as SOPS.

To attend and take minutes at meetings if requested to do so. To ensure scanning of documents and photocopying is carried out as needed. To be proactive in developing office procedures reviewing the efficiency of the administrative systems and implement new practice following consultation with the therapists. To undertake any other duties as appropriate to the banding as requested by the Business Support Administrator The post holder will be expected to prioritise their own workload independently, seeking support when required.



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