Provider Records Administrator

4 months ago

London, United Kingdom Ministry of Justice Full time

Salary
- The national salary range is £22,940, London salary range is £27,000. Your salary will be dependent on your base location

Number of jobs available
- 1

Detail of reserve list
- 12 Months

Region
- East Midlands, East of England, London, North East, North West, South East, South West, Wales, West Midlands, Yorkshire and the Humber

City/Town
- Birmingham, Brighton and Hove, Bristol, Cambridge, Cardiff, Jarrow, Leeds, Liverpool, London, Manchester, Nottingham

Building/Site
- 102 PETTY FRANCE (MOJ) LONDON, SW1H 9AJ, 5 WELLINGTON PLACE LEEDS, LS1 4AP, LAA 1 Unity Square, FLR 3, NG2 1AW, LAA Brighton, BN2 9QA, LAA Level 3, 23 Stephenson Street, Birmingham, B2 4BH, LAA Store Street, Piccadilly Gate, FLR 7, M1 2WD, LAA Temple Quay House, 2 The Square, BS1 6DG, LAA William Morgan House FLR11, CF10 1EP, LEGAL AID AGENCY CAMBRIDGE, CB2 8DR, LIVERPOOL THE CAPITAL LAA LIVERPOOL, L3 9PP, SOUTH TYNESIDE BERKELY WAY LAA JARROW, NE31 1SF

Grade
- AO

Organisation Grade for MoJ
- AO

Post Type
- Permanent

Working Pattern
- Full Time, Part Time, Part Time/Job Share, Flexible Working

Role Type
- Administration / Corporate Support

Job description

**Job Title**: Provider Records Administrator

**Contract Type**: Permanent

**Grade**: AO

**Salary range (depending on location)**:
National - £22,940

London - £27,000

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

**Location**: National - Any LAA Office

**Directorate**: Contract Management & Assurance

**Team**: Provider Records Team

**Working Pattern**:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

**Reporting to**: Provider Records Team Leader

**The Legal Aid Agency**

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

**Contract Management and Assurance**

Contract Management and Assurance (CMA) work closely with our provider base to ensure the smooth running of our contracts and assure the delivery of legal aid.

**Provider Records.**

The Provider Records team is a Business-Critical team and an integral part of the Legal Aid Agency. They work closely within Contract Management & Assurance and with all areas of the Legal Aid Agency co-ordinating activity, ensuring all administrative processes are efficient and systems accurately updated in accordance with time standards.

**Job Summary**

**Key Responsibilities**:

- Ability to analyse provider change requests to identify areas of particular risk.
- Responsibility for risk management when updating Provider Records.
- Ability to work with agreed SLA’s and turnaround times.
- Responsibility for liaising with Contract Manager colleagues and providers (Solicitors & Advocates) to ensure provider records amendment requests are interpreted/applied accurately.
- Report progress on activity, including any issues which may impact quality or efficiency to Provider Records Team Leader and update monitoring tools/trackers/spreadsheets.
- Conduct Quality Control checks on the work of colleagues within the team and provide feedback in an appropriate manner.
- Acknowledge and respond to complaints in writing and, if required, escalate appropriately.
- Liaise with IT Service Desk concerning system issues.
- Ensure communication with all stakeholders is timely and effective.

**Essential Knowledge, Experience, and skills**
- Attention to detail when reviewing requests and highlighting possible issues to the team leader.
- Proven accuracy when recording information.
- Ability to work well in a team environment.
- Effective written and verbal communication skills.

**Desirable Knowledge, Experience, and skills**

**Person Specification**
- You thrive in a process driven environment and understand the importance of operating within set rules and guidelines.
- You are comfortable when presented with challenges and enjoy finding solutions.
- You are confident when sharing information and able to communicate effectively both verbally and in writing.
- You enjoy working with a range of people and building effective working relationships with others.
- You see the potential for improvement in the work you do and can share your ideas for change.
- You are highly organised and have good attention to detail.

**Assessment approach**

**Application Process -**
- ** Delivering at pace -**
- ** Managing A Quality Service -**

Gain a clear understanding of customers’ needs and expectations. Plan

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