Customer Service Representative

1 week ago


Sutton Coldfield, United Kingdom Atkinsons Bullion & Coins Full time

Atkinsons Bullion and Coins have an exciting opportunity to join our fast paced, busy team.

This position will see you join the team at the front line of our customer service to uphold our values from the first point on contact until receipt of the parcel and beyond, with customer retention at the heart of all our interactions.

**The role requires**:
Liaising with customers using all communication platforms
- Placing orders on their behalf if they require assistance
- Taking deposits and reassuring customers on the compliance requirements.
- Guiding customers through the full ordering process from their initial contact with us all the way through to post delivery after service
- Dealing with customer stock enquiries and product availability
- Interaction with all departments to ensure you have the knowledge and latest information to fulfill customer enquiries
- Supporting the sales order flow to ensure efficient end to end process
- Raising investigations with Royal Mail when there are delivery issues, ensuring the customer is kept up to date with the progress
- Keeping abreast of the industry competition
- Other ad hoc duties which may be required to assist with the customer journey
- A great customer service approach with a friendly telephone manner
- An organised work ethic, as this is a fast paced environment
- An ability to take ownership of a problem and solve it to a satisfactory conclusion
- Have good computer skills with experience of online order and fulfilment systems (full training will be provided on our bespoke systems)
- Use of Microsoft office - Excel and Word

References will be requested.

Salary Range £25,000 +

The role is full time working Monday to Friday.

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 18/03/2024



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