Customer Service Administrator

2 weeks ago


Sutton Coldfield, United Kingdom Penns Personnel Limited Full time

**Customer Service Administrator| Minworth | Temp Contract - 4 Months | £11.00 - £12.00 per hour**

Our client is one of the UK’s leading wholesalers. They operate B2B supplying fabulous products, as well as seasonal Items.

They are now seeking a competent, capable Customer Service Assistant to work in a varied, fast-paced environment acting as the first point of contact, ensuring the highest level of customer satisfaction at all times. Duties will include:

- Responding promptly to customer queries by providing and processing information either by telephone, electronically or face to face.
- Provide a consistent point of contact during office hours for all inbound calls and enquiries.
- Support Customers regarding orders, payments and deliveries.
- Build strong relationships with customers to ensure high levels of customer satisfaction and retention through delivering excellent service throughout the Customer Journey.
- Ensure all records are updated on CRM system (Request) at all times.
- Book in deliveries with customers and arrange payment where necessary.
- Handle and resolve customer complaints in a professional manner.
- Maintain a deep understanding of the product and speak with customers about the most relevant ranges and collections for their business needs.
- Carry out general administrative work within the Customer Service Team.

We are looking for someone who can start immediately and commit to end Oct/early Nov.

Hours: 9 am to 5pm with half an hour for lunch

Pay: £11 - £12 per hour

If you have some proven office based Customer Service experience, we want to hear from you asap.

Contract length: 4 months

**Salary**: £11.00-£12.00 per hour

Schedule:

- Monday to Friday

Application question(s):

- Are you available for an immediate start

**Experience**:

- Office based customer service: 2 years (preferred)
- Order Processing: 2 years (preferred)
- Taking payments over the phone: 1 year (preferred)

Work Location: In person



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