Sales Support Administrator

3 months ago


Slough, United Kingdom Trinity Resource Solutions Full time

Our well known client is looking for a **Sales Support Administrator for a fixed Term 12 month maternity cover** to proactively manage accounts and deliver the best possible customer service, ensuring customer satisfaction within a supply chain and import/export environment usins SAP as an integrated software.

**KEY RESPONSIBILITIES**:

- To manage the order handling end to end process for customers, updating SAP system accordingly and disseminating information to relevant parties.
- To liaise with the Sales Team and Head office on all matters regarding orders placed and answering queries.
- Action all shipping advices for deliveries swiftly and accurately.
- Make delivery bookings with relevant customers and monitor bookings made by Freight agents in line with customer requested delivery dates.
- Updating cancellations and amendments. Adding booking details and shipment information.
- Raising and distributing the sales invoices for FOB, CIF & DDP customers. Ensure all shipping documentation and sales invoices are filed appropriately.
- Challenge the existing processes, recommending improvements, and implementing innovative improvements of operations processes, SAP system and tools that accelerate business impact.
- Develop and monitor performance indicators.
- Provide general administrative support to the team and the company as required.
- Perform other similar duties when requested by the Supply Chain Manager or other managers.

Ideally you will have at least two years of sales support experience in a distribution or similar environment preferable gained in a business with an import/export element. Knowledge of supply chain processes would be desirable. Good knowledge of SAP, Advanced Excel and experience in driving process improvement.

**WITH**:

- Excellent communicator to all levels with a strong customer service attitude;
- Organised with excellent attention to detail;
- Able to work on own initiative and function as a team member helping and supporting colleagues as required;
- Able to work in a pressurised environment where peaks of work occur with an ability to meet tight deadlines;
- Proactive, quick and willing to learn;
- Good knowledge of Microsoft Excel and SAP software system;
- Ability to adapt to changing situations;
- Target driven

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £33,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Slough: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: Hybrid remote in Slough

Reference ID: 6584534354



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