Band 3 Outpatient Booking Co-ordinator

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
An exciting opportunity has arisen for an Outpatient Booking Co-ordinator (OPBC) to join the Cardiology Department at the Queen Elizabeth Hospital (QEH), University Hospital Birmingham NHS Trust.

At the QEH Cardiology is one of the largest outpatient services and compromises of 27 consultant cardiologists specialising in adult congenital heart disease (ACHD), interventional cardiology, heart failure, imaging and electrophysiology.

The OPBC will be responsible for the day to day management of Cardiology's outpatient waiting lists.

This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative. You will be required to work to a high standard of accuracy, have excellent organisational skills and be able to demonstrate initiative in planning your own workload.

This post is full time (37.5 hours) and a permanent role.

**Main duties, tasks & skills required**:

- Schedule patients into clinics using set criteria
- Booking patient appointments
- Create documents, spreadsheets and reports
- Submitting and validating clinical data
- Use Trust systems to input electronic data as required
- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
- Dealing with telephone enquiries as appropriate
- Assist colleagues as directed by the Line Manager in times of pressure of work
- Notify patients of new or changes to appointments
- Accurately record telephone messages/enquiries and refer as appropriate
- Managing GP, internal and tertiary referrals
- Managing outpatient waiting lists using Trust systems
- Managing GP Advice and Guidance requests
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff and patients
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using Trust IT systems

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare

**Disclosure and Barring Service Check**:

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