Band 3 Cardiology Inpatient Booking Coordinator

2 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has arisen for an Inpatient Booking Co-ordinator to join the Cardiology Department at the Queen Elizabeth Hospital, University Hospital Birmingham NHS Trust.

This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative.

This post is full time (37.5 hours) and a 12 month fixed-term position.

**Main duties, tasks & skills required**:

- To schedule patients into the cath labs using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls.
- Processing patient appointment / procedure attendance using a variety of hospital information systems.
- Create documents / spreadsheets / reports as required using IT Systems.
- Use Trust systems to input electronic data as required.
- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
- Receiving and dealing with telephone enquiries as appropriate.
- To assist colleagues as directed by the Line Manager in times of pressure of work.
- Notify patients of new or changes to appointments or procedure dates.
- Accurately record telephone messages and other enquiries and refer as appropriate.
- Managing inpatient waiting lists using a variety of systems.
- Maintain confidentiality at all time in accordance with Caldicott Guidelines and Data Protection Act.
- Liaise with staff, patients, service users and external agencies.
- To provide a point of contact for service users.
- Provide patients with non-clinical advice and information on a range of issues including appointment queries.
- Liaise with medical and nursing staff and other multi-disciplinary teams regarding patient appointments/ procedures/ pathways.
- Organise interpreters if required to meet the needs of the patient.
- Manage at short notice cancellations and re bookings of patients as necessary onto appropriate lists.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE

English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using Trust IT systems

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care

skills both written and verbal

demonstrating sympathy and

compassion
- Good keyboard/ IT skills
- Good organisation skills and ability to

multitask
- Good time management skills
- Ability to deal professionally with

enquiries from staff, Patients and Visitors
- Ability to problem solve
- Ability to pay attention to detail where

there are predictable interruptions to

the work pattern
- Ability to deal with stressful situations

and sensitive issues
- Work effectively and flexibly as part of a

team to meet the needs of the services
- Confident in dealing with people at all

levels
- Must be able to demonstrate an

understanding of equality and diversity
- Mature open and flexible approach to

work
- Demonstrates care and compassion
- Good inter-personal and communication

skills
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motiva

  • Band 3 Booking Coordinator

    4 days ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We currently have a position for a Band 3 Imaging Co-ordinator position within the Ultrasound Bookings Team. This role will involve working closely with Radiologists, Radiographers, Bookings Team and most importantly, liaising with patients. The main purpose of this role is to work closely with the Modality Team Leader and Booking + Reception Manager to...

  • Band 3 Booking Coordinator

    5 days ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: We currently have a position for a Band 3 Imaging Co-ordinator position within the Ultrasound Bookings Team. This role will involve working closely with Radiologists, Radiographers, Bookings Team and most importantly, liaising with patients. The main purpose of this role is to work closely with the Modality Team Leader and Booking +...

  • Band 3 Booking Coordinator

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: We are offering two Band 3, Booking Coordinator posts (x1 permanent full time and x1 12 months fixed term full time) to join our ophthalmology team at the Queen Elizabeth Hospital. Ophthalmology is a busy department. We have over 20 consultants, working alongside their clinical and administrative teams to deliver care to patients both...

  • Band 3 Booking Co-ordinator

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We are offering 1x Band 3 permanent 37.5 hours per week and 1x Band 3 fixed term contract for 12 months 37.5 hours per week, Booking Coordinator to join our ophthalmology team at the Queen Elizabeth Hospital. Ophthalmology is a busy department. We have over 20 consultants, working alongside their clinical and administrative teams to deliver care to patients...

  • Band 3 Outpatient Booking Co-ordinator

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    An exciting opportunity has arisen for an Outpatient Booking Co-ordinator (OPBC) to join the Cardiology Department at the Queen Elizabeth Hospital (QEH), University Hospital Birmingham NHS Trust. At the QEH Cardiology is one of the largest outpatient services and compromises of 27 consultant cardiologists specialising in adult congenital heart disease...

  • Cardiology

    6 days ago

    Birmingham, United Kingdom Sandwell & West Birmingham Hospitals NHS Trust Full time

    80 - this includes on-call allowances. Applicants are invited for a posts of dedicated higher subspecialty Cardiology with a sub-specialty interest in the following Interventional Cardiology (1 post), The appointees will have protected sessions in sub-specialty (see Job description attached) . The appointee will participate in the registrar of the week...

  • Cardiology

    6 days ago

    Birmingham, United Kingdom Sandwell & West Birmingham Hospitals NHS Trust Full time

    80 - this includes on-call allowances. Applicants are invited for a posts of dedicated higher subspecialty Cardiology with a sub-specialty interest in the following Interventional Cardiology (1 post), The appointees will have protected sessions in sub-specialty (see Job description attached) . The appointee will participate in the registrar of the week...

  • Band 3 Senior Booking Clerk

    6 days ago

    Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    **Senior Booking Centre Clerk - Band 3** We are looking for enthusiastic, hard-working staff members to work in our busy Central Booking Service (CBS) within the Children and Families Division. 1 X Full Time - Fixed Term contract for 18 months Home working and Office based The main duties for the post holder will be to provide support to the Central...

  • Clinical Fellow in Cardiology

    1 month ago

    Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    Sandwell and West Birmingham Hospitals NHS Trust Birmingham **Salary**: MT04 (£51017 per annum) plus on call allowances SANDWELL WEST BIRMINGHAM HOSPITALS NHS TRUST Applicants are invited for 3 posts of Clinical fellow in Cardiology with training in general cardiology and subspecialty training (imaging, coronary angiogram, pacemaker and heart failure...

  • Band 3 Outpatient Booking Co-ordinator

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: An exciting opportunity has arisen for an Outpatient Booking Co-ordinator (OPBC) to join the Cardiology Department at the Queen Elizabeth Hospital (QEH), University Hospital Birmingham NHS Trust. At the QEH Cardiology is one of the largest outpatient services and compromises of 27 consultant cardiologists specialising in adult congenital...

  • Clinical Fellow in Paediatric Cardiology

    4 weeks ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    The individual will be a part of a team of 11 middle grade doctors in Paediatric Cardiology, and will have the opportunity to develop experience and will have exposure to a large variety of cardiac pathology at an inpatient and outpatient level. The post is suitable for a physician with some/limited experience in paediatric cardiology who wishes to further...

  • Band 4 Neurosurgery Inpatient Waiting List

    2 days ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen within the Queen Elizabeth Hospital, Birmingham for a Booking Coordinator Supervisor. We are seeking a self-motivated and determined individual to join and supervise our friendly team of inpatient waiting list coordinators. The team's primary function is to manage and coordinate the inpatient waiting lists...

  • Band 3 Booking Co-ordinator

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: We are offering 1x Band 3 permanent 37.5 hours per week and 1x Band 3 fixed term contract for 12 months 37.5 hours per week, Booking Coordinator to join our ophthalmology team at the Queen Elizabeth Hospital. Ophthalmology is a busy department. We have over 20 consultants, working alongside their clinical and administrative teams to...

  • Band 3 Medical Secretary

    4 weeks ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: We are looking to recruit an enthusiastic and motivated band 3 medical secretary to work 33 hours per week to join our friendly secretarial team within the Cardiology Department based at Birmingham Heartlands Hospital. **Main duties, tasks & skills required**: You must possess excellent organizational skills and be experienced in dealing...

  • Interventional Clinical Fellows in Cardiology

    1 month ago

    Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    SANDWELL WEST BIRMINGHAM HOSPITALS NHS TRUST Applicants are invited for 2posts of dedicated higher subspecialty Cardiology with a sub-specialty interest in the following Interventional Cardiology (2 post), The appointees will have protected sessions in sub-specialty(see Job description attached). The appointee will participate in the registrar of the week...

  • Band 3 Endoscopy Booking Coordinator

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We have four exciting opportunities that have become available in the Endoscopy Booking Service three full time and one part time posts for enthusiastic and motivated Booking Coordinators based at Queen Elizabeth Hospital, Birmingham. We are seeking team players that have a desire to deliver a gold standard service to the patients and Consultants in line...

  • Band 3 Senior Booking Clerk

    6 days ago

    Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    **Band 3 Senior Booking Clerk - 37.5 hours per week on an 18 month Fixed Term contract** We are looking for enthusiastic, hard-working staff members to work in our busy Central Booking Service (CBS) within the Children and Families Division. The main duties for the post holder will be to provide support to the Central Booking Service and Operational Team...

  • Band 3 Senior Booking Clerk

    1 week ago

    Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    4 x Senior Booking Centre Clerk HV - 37.5 hours per week We are looking for enthusiastic, hard-working staff members to work in our busy Central Booking Service (CBS) within the Children and Families Division. The main duties for the post holder will be to provide support to the Central Booking Service and Operational Team Leader in order to provide a...

  • Band 3 Senior Booking Clerk

    1 week ago

    Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    1 x 30.0 hours per week - 1 x 37.5 hours per week We are looking for enthusiastic, hard-working staff members to work in our busy Central Booking Service (CBS) within the Children and Families Division. The main duties for the post holder will be to provide support to the Central Booking Service and Operational Team Leader in order to provide a prompt and...

  • Band 3 Senior Booking Clerk

    6 days ago

    Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    1 x Senior Booking Centre Clerk HV We are looking for enthusiastic, hard-working staff members to work in our busy Central Booking Service (CBS) within the Children and Families Division. The main duties for the post holder will be to provide support to the Central Booking Service and Operational Team Leader in order to provide a prompt and professional...