Band 3 Booking Co-ordinator

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
We are offering 1x Band 3 permanent 37.5 hours per week and 1x Band 3 fixed term contract for 12 months 37.5 hours per week, Booking Coordinator to join our ophthalmology team at the Queen Elizabeth Hospital.

Ophthalmology is a busy department. We have over 20 consultants, working alongside their clinical and administrative teams to deliver care to patients both locally and nationwide. We are looking for an enthusiastic and hardworking individual to join our growing team of booking and clinic coordinators.

We are looking for someone who is a team player, has the desire to deliver a top quality service to the patients and consultants we work with, in line with our trust values and mission.

Having knowledge of any NHS service and RTT targets would also be an advantage

You will need to be organised and manage your time efficiently. Having the ability to prioritise your workload is essential whilst working within a busy team.

**Main duties, tasks & skills required**:

- Where required coordinate duties in clinics / departments / satellite areas and ensure staff rotas are appropriately covered
- To schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls
- Processing patient appointment attendance using a variety of hospital information systems
- Create documents / spreadsheets / reports as required using IT Systems
- Use Trust systems to input electronic data as required
- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
- Receiving and dealing with telephone enquiries as appropriate
- To maintain diaries as required
- Input and look up data on Trust IT systems in accordance with Trust policy
- Analyse and extract complex data sets from a number of different sources
- Arrange meetings and appointments as necessary
- To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work
- Photocopying, Scanning and filing letters and documents as required

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Desirable**:

- Business Administration NVQ level 3 or equivalent experience in an administrative environment
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Additional Criteria**:
**Essential**:

- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Demonstrates care and compassion
- Good organisational skills
- Good organisational skills
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites

**Desirable**:

- Ability to work under pressure and deal with stressful situations

**Disclosure and Barring Service Check**:

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