Band 3 Booking Co-ordinator Liver Medicine

2 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has arisen within the liver unit at the QEHB for a booking co-ordinator to join the team in a full time permanent position. The Liver and Hepatobiliary Unit is the largest specialist Liver Unit in Europe. Liver Unit activity includes management of patients with acute and chronic liver diseases including those who will undergo liver transplantation and HPB cancers. The unit has busy inpatient and outpatient activity. The hepatology team work together with HPB surgical colleagues, providing the largest liver transplant program in the UK. The Liver Unit provides tertiary and quaternary liver services for much of central England with a catchment of approximately 15 million people. The liver unit is a large organisation which requires successful applicants to be versatile and flexible in order to adapt to the needs of a very busy service.

**Main duties, tasks & skills required**:

- Appointments are to be booked in a timely manner as specified from clinic outcomes.
- Good communication is essential, this includes with all stakeholders including patients, doctors and medical staff and other colleagues.
- Responsible for clinics being booked within numbers
- Responsible for obtaining drs clinic availability
- Responsible for cancelling/rescheduling clinics, obtaining room availability
- Responsible for the management of outpatient waiting lists
- for new patients and follow ups
- Prioritising workload, last minute cancellations

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:
Experience of dealing with the Public/Customer service experience

Experience of working with a range of Microsoft Office packages (eg. Word,Excel and Outlook)

Experience of using IT systems

**Disclosure and Barring Service Check**:

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