Housing Advisor
5 months ago
£23.48- per hour- Town Hall, Mulberry Place, London, E14 2BGTemporary
**Role**:
**Who You Are**:
You are an experienced housing advisor with a comprehensive understanding of housing legislation, case law, welfare benefits and rights. You're objective and well-skilled in handling landlord-tenant disputes, and adept at providing practical assistance to help customers remain in their current accommodation or facilitate a move to an alternative dwelling. Your thorough knowledge of the Homelessness Reduction Act 2017 is vital, and case management within a customer care framework doesn't phase you. You possess excellent communication skills and are comfortable advising clients through face-to-face interviews, home visits, telephonic conversations, and written correspondence. You have a knack for helping people understand their options and making informed decisions.
**What the Job Involves**:
This job requires you to conduct housing advice interviews with local private sector residents, focusing mainly on preventing homelessness. You will provide top-quality advice on potential avenues to resolve housing-related problems and inform clients about available housing choices, helping them make well-informed decisions.
- In line with the Homelessness Reduction Act 2017, you will be responsible for completing Needs Assessments and Personalized Housing Plans and issuing Section 148 notices and correspondence. One of your key roles will be advising on landlord and tenant disputes and negotiating with landlords to prevent homelessness.
- You will also need to provide practical assistance to help customers maintain their residences or move to alternative accommodation. You are expected to provide superior quality advice, information, and assistance through various communication channels within a casework-based customer care framework - ensuring timelines are met and appropriate referrals made to other agencies for case progression.
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