Housing Advisor

5 months ago


East London, United Kingdom THE HEARTFELT COMPANY LTD. Full time

To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues.

To expressly protecting occupancy rights and preventing homelessness.

To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options.

To ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved.

To ensure excellent customer service standards are maintained for all client groups and contribute to year on year improvement of those standards.

To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.

Completion of Needs Assessment and Personalised Housing Plans and issuing Section 148 notices and correspondence in line with Homelessness Reduction Act 2017.

To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness

To provide good quality advice, information and assistance through face-to-face interviews, home visits, by telephone and by correspondence within a casework

based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.

Knowledge

A detailed understanding of the law in relation to:

- Assured tenancies;
provide; Rights to repairs; Protection from harassment and unlawful eviction; How possession may be recovered;
Notices to be served; Deposit protection where applicable; and Rules in relation to the terms of the tenancy.

Homelessness Reduction

**Job Types**: Full-time, Temp to perm

**Salary**: £22.00-£22.22 per hour

Expected hours: 36 per week

**Benefits**:

- Company pension

**Experience**:

- Customer service: 3 years (required)
- Assured Shorthold tenancies;: 3 years (required)
- Housing Advisor: 2 years (required)
- Homelessness Reduction: 1 year (required)

Work Location: In person


  • Housing Advisor

    4 weeks ago


    London, Greater London, United Kingdom CIH International Housing Group Full time

    Housing Advisor - Restart Programme SpecialistJoin our team as a Housing Advisor - Restart Programme Specialist and provide participants with informed support, appropriate information, and specialist advice to progress positive actions regarding their housing situation.You will offer advice, advocacy, and direct intervention to participants on the Restart...

  • Housing Advisor

    5 months ago


    East London, United Kingdom Yucca Recruitment Agency Ltd Full time

    Our Housing Services Contact Centre (HSC) is seeking to hire two dynamic Housing Advisors to join our busy team. We are looking for energetic and enthusiastic individuals who are dedicated to delivering exceptional customer service over the phone and are committed to positively managing resident expectations. **Key Responsibilities**: - Serve as the first...

  • Housing Advisor

    5 months ago


    London, United Kingdom Colbern Limited Full time

    500710-2415-2438 NCD Housing Advisor Tower Hamlets Contract £19.05 per hour Our client is looking for 3 experienced Housing Advisors. Our Housing Services Contact Centre (HSC) are looking to recruit 2 x Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident...

  • Housing Advisor

    4 weeks ago


    London, Greater London, United Kingdom CIH International Housing Group Full time

    Housing Advisor - Restart Programme SpecialistJoin our team as a Housing Advisor and play a vital role in supporting individuals on the Restart programme. As a specialist in housing advice, you will provide participants with informed support, appropriate information, and specialist advice to progress positive actions regarding their housing situation.Key...

  • Housing Advisor

    1 week ago


    London, United Kingdom CV-Library Full time

    Are you passionate about making a difference in the community? A vibrant Housing Association in East London is looking for a dedicated Housing Advisor to join their team for a 6-month contract. This is an exciting opportunity for someone who is enthusiastic about supporting residents, providing excellent service, and improving housing outcomes. As a...

  • Housing Advisor

    5 months ago


    London, United Kingdom Kingston Churches Action on Homelessness (KCAH) Full time

    **Job description** Job Title**:Housing Advisor** Hours: 36 (_9.00am - 5.00pm)_ **Salary**: £25,700 - £28,500 pa (depending on experience) Location: St Peter’s Church Hall, London Road, Kingston upon Thames, Surrey KT2 6QL Reporting to: Senior Housing Advisor **Main purpose of the job**: The Housing Crisis Intervention Service (HCIS) is the first...


  • London, Greater London, United Kingdom University of Bristol Full time

    Job Title: Student Housing AdvisorAbout the Role: We are seeking a dedicated and empathetic individual to join our team as a Student Housing Advisor. In this role, you will provide expert guidance and support to students navigating the local housing market, tackling challenging situations, and signposting to relevant resources.Key Responsibilities:Offer...


  • London, Greater London, United Kingdom University of Bristol Full time

    Job Title: Student Housing AdvisorJob Summary:We are seeking a highly motivated and experienced Student Housing Advisor to join our team. The successful candidate will provide expert advice and support to students on a range of housing issues, including finding accommodation, tenancy agreements, and living conditions.Key Responsibilities:Provide informed...


  • London, Greater London, United Kingdom Gateway Housing Full time

    Gateway Housing is a leading London-based housing association with a strong commitment to supporting communities. We are seeking an experienced Customer Resolution Advisor to join our dynamic team and contribute to delivering exceptional landlord services.As a key member of our team, you will be responsible for providing prompt and accurate resolutions to...


  • London, Greater London, United Kingdom SW9 Community Housing Full time £38,000

    Job Title: Senior Leasehold AdvisorSW9 Community Housing is seeking a highly skilled Senior Leasehold Advisor to join our team. As a key member of our housing management team, you will be responsible for delivering exceptional service to our leaseholders, ensuring that their needs are met and their concerns are addressed in a timely and professional...


  • London, United Kingdom KDS Driving ltd Full time

    To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness in order to prevent homelessness To assess the entitlements of single non-priority homeless people and...


  • London, United Kingdom Phoenix Community Housing Full time

    **Job Description**: We have a new and exciting opportunity for a Customer Contact Advisor to join a unique and award-winning housing association at a time of change and new beginnings. As a Customer Contact Advisor, you will deliver consistently high quality, effective and empathetic service to all residents and other customers whenever they contact...


  • London, Greater London, United Kingdom University of Bristol Full time

    About the RoleWe are seeking a highly skilled and experienced Student Housing Advisor to join our team. As a Student Housing Advisor, you will provide expert advice and support to students on a range of housing issues, including finding housing, tenancy agreements, living conditions, and tenant conflict.Key ResponsibilitiesProvide informed advice and support...


  • London, Greater London, United Kingdom University of Bristol Full time

    About the RoleWe are seeking a highly skilled and experienced Student Housing Advisor to join our team. As a Student Housing Advisor, you will provide expert advice and support to students on a range of housing issues, including finding housing, tenancy agreements, living conditions, and tenant conflict.Key ResponsibilitiesProvide informed advice and support...

  • Housing Pathway Worker

    6 months ago


    London, United Kingdom Housing for Women Full time

    **Housing Pathway Worker** Greenwich, London **About Us** Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone...

  • Housing Advisor

    6 months ago


    East London, United Kingdom THE HEARTFELT COMPANY LTD. Full time

    **JOB SUMMARY**: To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues. To expressly protecting occupancy rights and preventing homelessness. To ensure customers receive, either...

  • Housing Advisor

    5 months ago


    London, United Kingdom Aatom Recruitment Full time

    Our Housing Services Contact Centre (HSC) are looking to recruit 1 Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone. This role is the first point of contact for our residents, and...


  • London, United Kingdom Housing Hand Full time

    **Customer Experience Advisor (CSA) - Your Role** **Job Role**:Customer Experience Advisor **Contract Type**:Permanent **Salary**: £24,500, OTE £30,000 **Working Hours**: Monday to Friday - 9am - 18.00pm (40 hours per week, 1 hour lunch) Hybrid working 2-3 days office based and remainder a home Weekend and bank holiday working...


  • London, United Kingdom Housing Hand Full time

    **Customer Experience Advisor (CSA) - Your Role** **Job Role**:Customer Experience Advisor **Contract Type**:Permanent **Salary**: £24,500, OTE £30,000 **Working Hours**: Monday to Friday - 9am - 18.00pm (40 hours per week, 1 hour lunch) Hybrid working 2-3 days office based and remainder a home Weekend and bank holiday working...


  • London, United Kingdom Christian Action Housing Full time

    **Customer Service Advisor** **Location**: Office based **Hours**: 37.5 **Reporting to**: Customer Service Team Leader Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and...