Housing Advisor

5 months ago


East London, United Kingdom Yucca Recruitment Agency Ltd Full time

Our Housing Services Contact Centre (HSC) is seeking to hire two dynamic Housing Advisors to join our busy team. We are looking for energetic and enthusiastic individuals who are dedicated to delivering exceptional customer service over the phone and are committed to positively managing resident expectations.

**Key Responsibilities**:

- Serve as the first point of contact for residents, handling inquiries related to repairs, leasehold, rents, estate facilities, and general customer service.
- Provide prompt and accurate information to residents, demonstrating excellent communication skills and a customer-centric approach.
- Collaborate with colleagues and other departments to address resident issues and ensure timely resolution.
- Maintain professionalism and confidentiality when handling resident information and inquiries.

**Person Specification**:
**Essential Criteria**:

- Previous experience in a housing-related role or similar environment.
- Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Strong problem-solving skills and the ability to handle complex situations with empathy and professionalism.
- Exceptional interpersonal skills and the ability to build rapport with residents of diverse backgrounds.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Commitment to providing outstanding customer service and ensuring resident satisfaction.
- Strong team player with the flexibility to adapt to changing work demands.

**Desirable Criteria**:

- Familiarity with housing procedures and relevant legislation.
- Relevant qualifications in customer service or housing management.

**Working Hours**: Full-time position, with business hours between 8:30 am to 5:00 pm.

**Job Types**: Full-time, Temporary contract

**Salary**: £19.05 per hour

Expected hours: 35 per week

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- Monday to Friday

Application question(s):

- Do you have previous experience in a similar role?

Ability to Relocate:

- East London, E1 1BJ: Relocate before starting work (required)

Work Location: In person


  • Housing Advisor

    1 month ago


    London, Greater London, United Kingdom CIH International Housing Group Full time

    Housing Advisor - Restart Programme SpecialistJoin our team as a Housing Advisor - Restart Programme Specialist and provide participants with informed support, appropriate information, and specialist advice to progress positive actions regarding their housing situation.You will offer advice, advocacy, and direct intervention to participants on the Restart...

  • Housing Advisor

    5 months ago


    East London, United Kingdom THE HEARTFELT COMPANY LTD. Full time

    To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues. To expressly protecting occupancy rights and preventing homelessness. To ensure customers receive, either directly or through...

  • Housing Advisor

    5 months ago


    London, United Kingdom Colbern Limited Full time

    500710-2415-2438 NCD Housing Advisor Tower Hamlets Contract £19.05 per hour Our client is looking for 3 experienced Housing Advisors. Our Housing Services Contact Centre (HSC) are looking to recruit 2 x Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident...

  • Housing Advisor

    1 month ago


    London, Greater London, United Kingdom CIH International Housing Group Full time

    Housing Advisor - Restart Programme SpecialistJoin our team as a Housing Advisor and play a vital role in supporting individuals on the Restart programme. As a specialist in housing advice, you will provide participants with informed support, appropriate information, and specialist advice to progress positive actions regarding their housing situation.Key...

  • Housing Advisor

    2 days ago


    London, United Kingdom The Oyster Partnership Full time

    Are you passionate about making a difference in the community?A vibrant Housing Association in East London is looking for a dedicated Housing Advisor to join their team for a 6-month contract. This is an exciting opportunity for someone who is enthusiastic about supporting residents, providing excellent service, and improving housing outcomes.As a Housing...

  • Housing Advisor

    2 weeks ago


    London, United Kingdom CV-Library Full time

    Are you passionate about making a difference in the community? A vibrant Housing Association in East London is looking for a dedicated Housing Advisor to join their team for a 6-month contract. This is an exciting opportunity for someone who is enthusiastic about supporting residents, providing excellent service, and improving housing outcomes. As a...

  • Housing Advisor

    6 months ago


    London, United Kingdom Kingston Churches Action on Homelessness (KCAH) Full time

    **Job description** Job Title**:Housing Advisor** Hours: 36 (_9.00am - 5.00pm)_ **Salary**: £25,700 - £28,500 pa (depending on experience) Location: St Peter’s Church Hall, London Road, Kingston upon Thames, Surrey KT2 6QL Reporting to: Senior Housing Advisor **Main purpose of the job**: The Housing Crisis Intervention Service (HCIS) is the first...


  • East Sussex, United Kingdom CPR Full time

    We are looking for a Retirement Housing Advisor to assist the Neighbourhood Housing team at a Local Authority based in East Sussex.Job responsibilities include, but are not limited to:- Ensure effective tenancy management services are provided such as:o H&S check o Provide advice and support to vulnerable and elderly residentso Refer tenants to external...


  • London, Greater London, United Kingdom University of Bristol Full time

    Job Title: Student Housing AdvisorAbout the Role: We are seeking a dedicated and empathetic individual to join our team as a Student Housing Advisor. In this role, you will provide expert guidance and support to students navigating the local housing market, tackling challenging situations, and signposting to relevant resources.Key Responsibilities:Offer...


  • London, Greater London, United Kingdom University of Bristol Full time

    Job Title: Student Housing AdvisorJob Summary:We are seeking a highly motivated and experienced Student Housing Advisor to join our team. The successful candidate will provide expert advice and support to students on a range of housing issues, including finding accommodation, tenancy agreements, and living conditions.Key Responsibilities:Provide informed...


  • London, Greater London, United Kingdom Gateway Housing Full time

    Gateway Housing is a leading London-based housing association with a strong commitment to supporting communities. We are seeking an experienced Customer Resolution Advisor to join our dynamic team and contribute to delivering exceptional landlord services.As a key member of our team, you will be responsible for providing prompt and accurate resolutions to...


  • Bow, London, United Kingdom CV-Library Full time

    Job Title: Housing Rights Advisor">About the Role:">We are looking for a highly skilled Housing Rights Advisor to join our Tenancy Services team at Daniel Owen Ltd. As a specialist in housing law, you will provide expert guidance on Anti-Social Behaviour, tenancy fraud, and legal action for tenancy enforcement.">Your Key Responsibilities:">Advise clients on...


  • London, United Kingdom KDS Driving ltd Full time

    To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness in order to prevent homelessness To assess the entitlements of single non-priority homeless people and...


  • London, United Kingdom Phoenix Community Housing Full time

    **Job Description**: We have a new and exciting opportunity for a Customer Contact Advisor to join a unique and award-winning housing association at a time of change and new beginnings. As a Customer Contact Advisor, you will deliver consistently high quality, effective and empathetic service to all residents and other customers whenever they contact...


  • London, Greater London, United Kingdom Kenyon Block Consultants Ltd Full time

    Housing and Environmental Advisor Job DescriptionWe are looking for a Housing and Environmental Advisor to join our team at Kenyon Block Consultants Ltd. as a Private Sector Housing Officer on a long-term contract.The main goal of this role is to provide high-quality specialized services in the area of private sector housing, advising on various issues...

  • Housing Pathway Worker

    6 months ago


    London, United Kingdom Housing for Women Full time

    **Housing Pathway Worker** Greenwich, London **About Us** Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone...

  • Housing Advisor

    6 months ago


    East London, United Kingdom THE HEARTFELT COMPANY LTD. Full time

    **JOB SUMMARY**: To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues. To expressly protecting occupancy rights and preventing homelessness. To ensure customers receive, either...

  • Housing Advisor

    5 months ago


    London, United Kingdom Aatom Recruitment Full time

    Our Housing Services Contact Centre (HSC) are looking to recruit 1 Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone. This role is the first point of contact for our residents, and...


  • London, Greater London, United Kingdom Capita Full time

    Capita is seeking a Housing Benefits Advisor to join our team in London.This is an exciting opportunity to work in a fast-paced environment and provide excellent customer service to our clients.The ideal candidate will have experience working in a face-to-face customer service team and be able to provide general advice to Customers on other services and...


  • London, United Kingdom Housing Hand Full time

    **Customer Experience Advisor (CSA) - Your Role** **Job Role**:Customer Experience Advisor **Contract Type**:Permanent **Salary**: £24,500, OTE £30,000 **Working Hours**: Monday to Friday - 9am - 18.00pm (40 hours per week, 1 hour lunch) Hybrid working 2-3 days office based and remainder a home Weekend and bank holiday working...