Housing Advisor
1 week ago
Our Housing Services Contact Centre (HSC) is seeking to hire two dynamic Housing Advisors to join our busy team. We are looking for energetic and enthusiastic individuals who are dedicated to delivering exceptional customer service over the phone and are committed to positively managing resident expectations.
**Key Responsibilities**:
- Serve as the first point of contact for residents, handling inquiries related to repairs, leasehold, rents, estate facilities, and general customer service.
- Provide prompt and accurate information to residents, demonstrating excellent communication skills and a customer-centric approach.
- Collaborate with colleagues and other departments to address resident issues and ensure timely resolution.
- Maintain professionalism and confidentiality when handling resident information and inquiries.
**Person Specification**:
**Essential Criteria**:
- Previous experience in a housing-related role or similar environment.
- Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Strong problem-solving skills and the ability to handle complex situations with empathy and professionalism.
- Exceptional interpersonal skills and the ability to build rapport with residents of diverse backgrounds.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Commitment to providing outstanding customer service and ensuring resident satisfaction.
- Strong team player with the flexibility to adapt to changing work demands.
**Desirable Criteria**:
- Familiarity with housing procedures and relevant legislation.
- Relevant qualifications in customer service or housing management.
**Working Hours**: Full-time position, with business hours between 8:30 am to 5:00 pm.
**Job Types**: Full-time, Temporary contract
**Salary**: £19.05 per hour
Expected hours: 35 per week
**Benefits**:
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
Application question(s):
- Do you have previous experience in a similar role?
Ability to Relocate:
- East London, E1 1BJ: Relocate before starting work (required)
Work Location: In person
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