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Vulnerable Customer Coordinator

3 months ago

Liverpool, United Kingdom Page Personnel - UK Full time

Permanent, full time role with great benefits.
- Working for a well respected, established business.

**About Our Client**:
This organisation is a well-established entity within the Not for Profit and Charities sector. They are a large-scale operation based in Liverpool, employing several hundred employees, and are committed to making a tangible difference in the lives of the vulnerable.
- Coordinate, manage and track cases of vulnerable customers.
- Establish and nurture relationships with customers, ensuring their needs are met.
- Work closely with the customer service team to address and resolve issues.
- Ensure all customer interactions align with the company's mission and values.
- Contribute to team efforts by accomplishing tasks as needed.
- Report on case progress, customer feedback, and improvements made.
- Participate in training and development opportunities to enhance skills and knowledge.
- Promote a culture of high-quality customer service within the team.

**The Successful Applicant**:
A successful 'Vulnerable Customer Coordinator' should have:

- Experience in customer service, especially within a call centre environment.
- Strong empathy and excellent communication skills.
- Ability to work well in a team and independently.
- Excellent organisational skills and attention to detail.

**What's on Offer**:

- An estimated salary range of £19,194 - £23,682 per year.
- Opportunity to make a tangible difference in vulnerable people's lives.
- Generous holiday leave.
- Supportive and inclusive company culture.
- Opportunities for professional development and growth.
- Contact
- Amy Parry
- Quote job ref
- JN-032024-6376254
- Phone number
- +44 151 255 3765