Business Conduct Officer

6 months ago


Darwen, United Kingdom Towergate Health & Protection Full time

**Business Conduct Officer - Hybrid in Darwen**
- (Option of Hybrid working, following successful completion of probation period)_

We are seeking a Business Conduct Officer to support our Business Conduct & Standards Manager in driving a culture of regulatory compliance and operational excellence.

You will work with our Health & Protection Leadership and the Risk & Compliance function to ensure that all regulatory, operational and conduct risks that impact our business are identified, assessed, and have appropriate controls that are appropriately monitored.

You will support the on-going assurance of and adherence with relevant Group Policies and Business Standards, and in return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.

**What you will do as a Business Conduct Officer**:

- This is an overview of duties and responsibilities and not an exhaustive list._
- Develop and maintain good working relationships with the business and promote a strong and positive conduct culture.
- Provide advice, guidance and challenge to support the business in.
- Support the Business Conduct & Standards Manager to ensure risks and controls are identified, validated and documented within Decision Focus Next (DFN).
- Communicate relevant conduct information (e.g., QA output, E&O trends, breaches etc.) to business areas in a clear and concise manner and provide oversight of any resulting actions.
- Act as point of contact for the business in respect of the T&C framework, including undertaking ongoing sales QA activity.
- Handle complaints referred to the Business Conduct & Standards department.
- Maintain a robust T&C framework, taking account of inherent risks and relevant metrics.
- Contribute to internal and external reporting and to collate monthly and additional MI where required.
- Analyse relevant MI to identify gaps in risk or conduct issues and undertake root cause analysis where appropriate to highlight underlying trends and identify and track actions as appropriate.

**What are we looking for in our next Business Conduct Officer?**
- Experience working in an insurance environment, preferably healthcare/protection insurance broking.
- Experienced user of IT systems and Microsoft Office packages.
- Current and actively maintained knowledge of the regulatory environment.
- Highly organised and detailed individual with a focus on objectives, priorities and deliverables.
- A good knowledge of healthcare/protection broking operations and processes.
- Cert CII (including IF7) qualified desirable.
- Previous experience or knowledge within client support/sales admin role in a QA capacity.

In return you will be welcomed and supported by Towergate Health & Protection, part of our Ardonagh family, and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Ardonagh family.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pensions scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

**Who are we?**

Towergate Health and Protection is an award-winning independent intermediary specialising in health and wellbeing. Our extensive team of expert advisers looks after the health and wellbeing needs of more than 15,000 businesses and around 50,000 individual customers across the world.

We have an ambition to be the UK healthcare intermediary of choice, and that ambition can only be realised if we constantly challenge ourselves to make things better for our clients. We’re always happy to hear from people who are looking for opportunities to work with us and help our business grow.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Financial planning services
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Transport links
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Darwen, BB3 0FG: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship for your employment visa status?
- Please confirm your salary expectations for this role. (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: Hybrid remote in Darwen, BB3 0FG

Reference ID: ARD1009525



  • Darwen, United Kingdom The Ardonagh Group Full time

    **Business Conduct Officer - Hybrid in Darwen, Southampton or Sheffield** - (Option of Hybrid working, following successful completion of probation period)_ We are seeking a Business Conduct Officer to support our Business Conduct & Standards Manager in driving a culture of regulatory compliance and operational excellence. You will work with our Health &...


  • Darwen, United Kingdom Towergate Health & Protection Full time

    **Business Conduct Officer - Darwen - ARD902576** - (Option of Hybrid working, following successful completion of probation period)_ We are seeking a Business Conduct Officer to support our Business Conduct & Standards Manager in driving a culture of regulatory compliance and operational excellence. You will work with our Health & Protection Leadership and...


  • Darwen, United Kingdom Hakim Group Full time

    What’s in it for you?: Are you ready to join the fastest growing group of independent opticians in the UK? At the Hakim Group, we have established ourselves as industry leaders by staying true to our award-winning values of honesty, ambition, kindness, industriousness, and meticulousness. Now, we have an exciting opportunity for a dynamic individual like...

  • Debtors Officer

    6 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are looking for a motivated individual to deliver a high quality debt recovery service. The role is for a committed debtors officer to work alongside our Team Leaders and Managers to provide an efficient and confidential service for our Clients. ELFS Business Services are a business division of Lancashire Teaching Hospitals NHS Foundation Trust and are...

  • Debtors Officer

    6 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    PLEASE NOTE - The post will be based at ELFS Business Services - Darwen and offer a hybrid working solution once all training is complete. We are looking for a motivated individual to deliver a high quality debt recovery service. The role is for a committed debtors officer to work alongside our Team Leaders and Managers to provide an efficient and...

  • Treasury Officer

    5 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    As a Treasury Officer, you'll be at the heart of ensuring smooth financial operations. You'll handle the weekly Supplier payment runs with finesse, ensuring timely dispatch of remittances and cheques for our valued client organizations. Your knack for precision will shine as you swiftly input same-day transfers using our cutting-edge online banking system....


  • Darwen, United Kingdom Blackburn & Darwen Youth Zone Full time

    **Job Role: Business Administration Lead** **Accountable to: People and Culture Lead** **About Blackburn & Darwen Youth Zone**: Blackburn & Darwen Youth Zone is a 21st century youth hub located at the heart of Blackburn and a dedicated site in Darwen, open to young people aged 5 to 25 years old, aiming to change the prospects offered to young people in the...

  • Office Administrator

    6 months ago


    Darwen, United Kingdom Frank Barnes (Darwen) Ltd. Full time

    We are looking to recruit an office administrator for a busy transport office. A good telephone manner is essential. Experience of Microsoft Word and Excel is preferred. Duties include taking orders, purchasing and dealing with drivers and members of the public. Full training will be given. Monday - Thursday: 08:00 - 17:00 Friday: 08:00 - 16:00 **Job...

  • Business Analysis

    5 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you highly motivated with the ability and knowledge to facilitate business process reviews and develop and lead projects to deliver significant benefits to ELFS colleagues and our NHS partners? ELFS Business Services is an NHS owned Shared Service organisation providing back-office transactional services to many NHS Trusts across England. Established in...

  • Payroll Officer

    6 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Would you like the opportunity to join a progressive and forward-thinking Payroll and Pensions service? This role is based at our head office in Darwen delivering payroll services to multiple NHS Clients. You will be responsible for an allocated area but will work closely together with our friendly and supportive Payroll team. As a large, leading shared...

  • Pension Officer

    6 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Would you like to be part of a fantastic pension team who have the vision to challenge working practices and provide a high-quality pension service? If so, this vacancy may be perfect for you. An exciting opportunity has arisen to join our dedicated pension team based at Darwen. Are you a highly motivated versatile individual with strong customer service...


  • Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you a highly motivated team leader with ability and knowledge to manage our enterprising team of systems assistants and administrators? ELFS is an NHS owned Shared Service organisation providing back-office transactional services to many NHS Trusts across England. Established in 2002, We are a business division of Lancashire Teaching Hospitals NHS...

  • Senior Pension Officer

    6 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you a highly motivated versatile individual who has the drive, enthusiasm, ability, and knowledge to drive our services forward and thrives on a challenge? Then this is a fantastic opportunity to come and join our Pensions Team. We appreciate that full trained NHS Pension Staff are a rare commodity so this vital role offers an exciting opportunity for...

  • New Business

    4 weeks ago


    Darwen, United Kingdom CV-Library Full time

    New Business Assistant - Client Onboarding - Law Firm - Nr Darwen, Lancashire - up to £25k + benefits We’re on the hunt for a proactive, meticulous and personable Administrator, ideally with experience within the property or financial services industries, to join a successful law firm as their New Business / Onboarding Assistant. Joining a team...

  • New Business

    4 weeks ago


    Darwen, United Kingdom Carousel Consultancy Ltd Full time

    New Business Assistant - Client Onboarding - Law Firm - Nr Darwen, Lancashire - up to £25k + benefits We’re on the hunt for a proactive, meticulous and personable Administrator, ideally with experience within the property or financial services industries, to join a successful law firm as their New Business / Onboarding Assistant. Joining a team that...


  • Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Can you be our Champion of Change? ELFS is an NHS owned Shared Service organisation providing back-office transactional services to a number of Trusts across England. Established in 2002, and as the business division of Lancashire Teaching Hospitals NHS Foundation Trust, over the last 20 years we have helped the Trusts we work with to improve their services...


  • Darwen, United Kingdom Ardonagh Advisory Full time

    Business Protection Advisor - Hybrid in Darwen - ARD1030576 Our Protection Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a...


  • Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Would you like to work for an organisation who can offer a range of exciting and challenging opportunities? Then look no further! An opportunity has arisen to be a part of a supportive and forward thinking Accounts Payable department here at ELFS Shared Services. The department is fast paced and rewarding. With a variety of tasks being undertaken in this...


  • Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Would you like to work for an organisation who can offer a range of exciting and challenging opportunities? Then look no further! An opportunity has arisen to be a part of a supportive and forward thinking Accounts Payable department here at ELFS Shared Services. The department is fast paced and rewarding. With a variety of tasks being undertaken in this...


  • Darwen, United Kingdom SUEZ Full time

    Are you an experienced and organised administration professional? Would you like to work for a company committed to creating a greener planet? When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve...